Industry News, MeloTel Features

How Can Playoff Season Boost Production At Your Call Centre?

It’s a very exciting time in the City of Toronto – for sports fans, anyway. With the beginning of the Toronto Blue Jays regular season last week and the start of the postseason for both the Raptors AND the Maple Leafs (yes, the Leafs are in the playoffs!), the city is abuzz with energy. Undoubtedly, the Air Canada Centre – which is home to both the Raptors and the Leafs – will be packed on an almost nightly basis in the weeks to come. Toronto sports fans are among the best in the entire world!

Why do sports energize people so greatly?

Of course, there are a variety of opinions on the matter. While some argue that professional sports aren’t all that important to our society, others believe that it unites tens of thousands of complete strangers to cheer and boo as they wish and have a great time. There is a sense of pride in knowing that your city is being represented by a successful team. After all, everyone enjoys being attached to success.

Naturally, you’d love it if the energy that fans pour into their favourite sports teams was present in your place of business every day. No, we’re not assuming you want a team of employees who are loud and boisterous. Instead, you want staff members who are enthusiastic about their work and are dedicated to making the company they work for as successful as the teams they follow. This is the type of energy that works wonders in call centres.

How can this energy help to improve your call centre business?

Consider the fact that phone agents interact with customers all day long. It’s their energy that is the mark of your business. As well, a lack of energy can give off a poor impression of your brand. Not to mention, phone agents who show no enthusiasm don’t necessarily make for great salespeople. Boosting their morale, therefore, can be a key to your company’s success.

Take a page out of the sports world and begin to introduce games in your call centre. Dividing your staff members into separate teams and having them compete with each other is a tried and true way of boosting not just morale, but productivity. They always go hand in hand. It’s well known that a happy staff is a productive staff. And especially during playoff season, sparking friendly competition in your call centre is a perfect business-boosting solution.

What type of games can you introduce to your call centre?

The possibilities are endless. No matter the games you choose, they should all have a similar purpose. Remember that they aren’t really “games” but they are ways to incentivize your staff members to perform at their best. Regardless of how you choose to implement friendly competition in the workplace, there should be rewards for productivity. Acknowledge highest sales numbers each day, week or month.

At MeloTel, we know how fun and exciting call centre competitions can be. We work with numerous call centre businesses across North America and know how much employees are able to improve their performances when they have a little something “extra” to work for. We also know how important it is for phone agents to utilize tools that help make their jobs easier.

Contact us today to learn about our DaFeeder Preview Dialer and how effective it is in boosting productivity in your call centre. One-touch campaign dialing has never been made so easy! For more information, please don’t hesitate to call us at 1-888-MELOTEL or use the Live Chat feature on our website!

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