Faq’s - Melo Technology: Affordable & Reliable IT Solutions for Small Businesses in Canada

FAQ's

Do you offer residential phone service?

No. Since most residential internet services are not configured with an ideal network configuration, it makes it very hard for us to provide a guaranteed service level. On the other hand, if you have a home business with a proper separated modem and router, we are happy to establish services for your home business.

Do you offer a free trial?

No. Unfortunately we are not able to offer a free trial because due to the requirement to port numbers, establish services and deploy brand new phones. However, we do offer a 30 days 100% money back satisfaction guarantee. If for some reason you are dissatisfied with your service within the first 30 days, you can return your hardware and cancel your service. You will receive a refund for any monies paid to MeloTel for that service.

Can I add more phones to my service?

Yes. In most cases, it's as simple as an email to add a device to your service.

Can I use my own voip equipment?

Yes. But keep in mind that MeloTel provides brand new free phones with any term service agreement. Our phones are all Polycom which is the industries highest rated hardware and it costs you nothing. If you wish to bring your own phones to our service, it could limit our ability to support the device if it is not a Polycom. Mainly because we are Polycom experts and have a world class provisioning platform build specifically for Polycom devices.

Can I port my number to Melo?

Yes. Porting your local or toll free number to MeloTel is free.

Do I need to switch my internet or do you offer internet service?

No. MeloTel is internet service provider neutral. This means as long as you have sufficient high speed internet. Our service will play nicely and you do not need to switch to another provider.

What our customers have to say

      
   Melo Technology
   96 Google reviews 
  Write a review 
  
 
 
   
 
 
        
   Pat Molloy 
 2023-12-04
 
 
  Very happy with the service and expertise we experienced with Melo.
  
 
       
   Joane Carpentier 
 2023-11-30
 
 
  Fantastice to work with.  Available and helpful.
  
 
       
   Ricky Lackman 
 2023-11-29
 
 
  I have been in business for 40 years & have used many companies for different businesses , I have  never had the customer service from any company  that Melotel has given me over the years . 10 Stars !
  
 
       
   Mithun Srinivas 
 2023-04-18
 
 
  I've worked with Melotel for over four years now. They are a top-notch IT services company. John and his team are highly knowledgeable, responsive, and dedicated to providing exceptional customer service.

They've helped me manage servers, communications, and IT issues with ease, and I've never had any complaints. :)

Highly recommended!!
  
 
       
   Nick Baksh 
 2023-04-17
 
 
  Extreme happy with the work that was done!
  
 
       
   Miko Kolodziej 
 2022-11-04
 
 
  Great service and product. Highly recommended
  
 
       
   Pino Arpa 
 2022-10-25
 
 
  Great company to work with, always there when you need help and the staff is super helpful and actually calls you back!!!  Keep up the good work and the new services.
  
 
       
   huda bilal 
 2022-10-21
 
 
  We are using Melotel for our business. Their services have been very convenient and effective for us and our customers! Their services are also very affordable! We recommend them to our friends and family for their businesses all the time 🙂