Customer Service, MeloTel Features

Gaining Your Business A Friend With MeloTel

At MeloTel, we place a very strong emphasis on customer service. Ensuring that each and every one of our interactions with our customers is memorable, we’ve developed a reputation for being a very customer-focused company. It’s important to us that we work to continue to grow our relationships with our customers, because we so appreciate their loyalty. It’s not lost on us that when new clients decide to entrust MeloTel as their provider, they’re taking a “chance”.

After all, the telecom industry is known for its major corporations that spend millions of dollars on elaborate advertisements. However, as many of our customers have told us (in addition to our personal experiences), those same big-named businesses are also known for their unpleasant brands of customer service. That isn’t to say that all of their customer service representatives do poor jobs. It’s just that they’re unable to build personal rapport the way a smaller company can.

When you make the switch to MeloTel, you don’t just secure yourself a top-of-the-line provider of hosted services such as our VoIP-based Commercial Phone Services. You also gain yourself a friend! And we don’t say that jokingly. Our staff is genuinely interested in the people who make up our customer base. Not unlike us, our customers are hard-working entrepreneurs with desires to grow their businesses.

This is why the services provided by MeloTel are designed in such a way that they have business growth at the forefront of their objectives. We care as much about our customers’ companies as we do our own. Because, when you think about it, their success is our success. If our services are enabling them to gain new customers, increase website traffic and save money, we know we are working wonders for their bottom lines.

How can MeloTel help you to gain new customers? Our DaFeeder Preview Dialer has become a staple in numerous call centres throughout North America. It has replaced the age-old concept of manually dialing leads. Instead, one-touch dialing and an online filing system that allows for dispositions and notekeeping helps businesses to better focus their attention on interested leads that are more likely to turn into customers.

How can MeloTel help you to increase website traffic? Our Website Maintenance Services ensure that your website is always kept up to date and working at its maximum potential. In today’s highly tech-savvy world, it’s important to continually cater to an online audience. Updating your company website ensures that it remains active and therefore more noticeable by search engines.

How can MeloTel help you to save you money? Our Commercial Phone Services provide unlimited calling to more than 22 countries. Imagine how much it would cost you to call all of those countries using a traditional landline. Not only do MeloTel customers save on long distance charges, but they also save on buying phone equipment. By signing up for our phone services, customers also enjoy FREE Polycom phones for as long as they are with us.

Let’s be friends! For more information on any and all of our services, please don’t hesitate to contact us at 1-888-MELOTEL or use the “Live Chat Support” feature on our website!

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