Customer Service, Industry News, MeloTel Features

Why The Business Phone Is Still Alive And Well

We definitely get it. In 2024, there is a myriad of ways for us to communicate with each other. On a regular basis, we all send e-mails, text messages and direct messages on social media. Getting in touch with friends, clients, colleagues and co-workers has never been easier, right? Well, make no mistake about it. There’s a tried-and-true communication source that still can’t be beat. The business phone remains a crucial tool for companies of all sizes.

It promotes personal connections and the building of trust.

No matter your industry, a chief objective of yours to build relationships. You can’t quite create authentic connections through emails and messages. A phone call, however, enables you to have a real-time conversation. Hearing a person’s voice lets you discover more about his/her personality. Tone and inflection count for a lot. When customers hear your friendly voice, they will become more confident in your ability to help them.

Addressing customer queries and providing support over the phone helps to build trust. Your live voice helps to foster real relationships. But let’s not forget the importance of immediacy. A phone call is often the quickest way to get a response from a business. Think about a last-minute change in plans, a pressing issue that needs immediate attention or a complex matter that requires a detailed explanation. A phone call can quickly convey information that might get lost or misinterpreted in written communication.

It establishes professionalism and credibility.

If you only offer an email address or a social media handle as your communication source, you potentially declare a lack of credibility. By having a dedicated business phone number, your brand adds a layer of professionalism and stability to its image. It signifies to customers that your business is established and serious about its operations. Not to mention, a business phone number also allows for better organization.

Your calls can be routed to the appropriate departments or team members. This enhances efficiency and customer service. Remember that many people need to hear a live voice in order to feel comfortable. Not everyone is adept at using emails or messaging apps. Especially for inquiries or issues that require more detailed discussions, phone calls can be a lot more efficient than lengthy email exchanges.

Melo Technology specializes in providing business phones.

We also guarantee excellent customer service! You see, a big part of what has helped make our company successful, over the years, is our penchant for developing genuine relationships with our clients. Unlike many big-named businesses, our brand gets to know each of its customers by name. We take the time to understand the unique needs of each client and strive to ensure their happiness with each and every interaction.

This is how we know our cloud-hosted Commercial Phone Services are right for your business. In addition to giving you unlimited calling to over 22 countries, you also get to enjoy FREE phone rentals and delivery. To learn more, please don’t hesitate to give us a call at 1-888-MELOTEL or fill out the form on our Contact page!