Client Spotlight, Customer Service, MeloTel News

Experiencing Another Great First: A Reward For Going Above And Beyond

They say there’s a first time for everything. And that euphemism has certainly rung true for MeloTel’s Founder and CEO, John Meloche this week. On Tuesday, we happily blogged about the fact that his four year-old son, Mark had officially kicked off his academic career by taking his first steps into a Junior Kindergarten classroom. Needless to say, it was an especially exciting first for the entire Meloche family.

However, that wasn’t the only first John had the pleasure of experiencing this week. He also received his first bouquet of flowers! And we’re not just talking about any old bouquet of flowers…we’re talking about the kind of “thank you” that only the most gracious of business owners receive. John, you see, is a big proponent for going above and beyond the call of duty. And last weekend, he did just that for one of his favourite clients.

TK Enterprises Inc. is a Windsor, Ontario-based marketing firm.

We’ve blogged about the great people over at TK Enterprises Inc. before. They provide a one-of-a-kind marketing service that utilizes the expertise of highly-experienced phone agents who call customers on behalf of jewelry companies. On those calls, the phone agents offer exclusive invites to upcoming in-store events, communicating the value they have in their customers. The Retail Marketing Services offered by TK Enterprises Inc. have proven to be highly successful.

“Phone calls are highly effective at delivering the message of the event to the customer due to the fact that our callers will either speak directly with the customer or they will leave an enthusiastic voicemail,” they point out on their website, “Most of our clients have incorporated our services as part of their business model and many no longer have their staff make any calls at all.”

How did MeloTel go above and beyond the call of duty for this great client?

Last week, TK Enterprises Inc. endured some system issues at their Windsor, Ontario-based office. Calling on John to help them out, the TK Enterprises Inc. team ended up getting more than they bargained for. Not one to be satisfied with providing customer service solely over the phone, John took matters into his own hands and travelled to the TK Enterprises Inc. office in Windsor – about a four-hour drive from the Greater Toronto Area.

“Over the weekend, we travelled to Windsor in order to save TK Enterprises Inc. from a major event with their office infrastructure,” John explains, “I’ll spare you the details about the system issues they had, but let’s just say that my team was more than happy to help out in our unique hands-on way. Apparently, our efforts were not unnoticed as I received my first-ever bouquet of flowers this week!”

It wasn’t even two weeks ago that we blogged about the importance of going above and beyond for your customers. We’re happy to report about this specific example and the reward that was received, as a result. Thank you TK Enterprises Inc.! Having you as a client has been reward enough!

If you’d like to experience MeloTel’s penchant for going above and beyond for its customers, please don’t hesitate to contact us at 1-888-MELOTEL or use the Live Chat feature on our website!

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