Customer Service, MeloTel Features, MeloTel News

The Big Difference: Expeditious Customer Service

We live in a world where people can get access to things immediately. It’s a unique time in our lives as most of us can still remember what it was like to have to wait to get what we wanted. Take, for example, information. Once upon a time, we’d have to travel to the library to locate books containing the facts we were looking for. Today…a simple Google search is all that’s needed.

The same can be said about music. Remember when going to the record store was necessary in order to get that great new song or album? Today, people can either download or stream a full-length music project the second it has been released through various online platforms. Television works similarly. Many shows can be watched through streaming sites allowing viewers to avoid the “hassle” of waiting for a new episode to air on TV every week.

We live in a “I want it now” era.

So, when it comes to servicing your customers, you better believe that time is of the essence. At MeloTel, we can safely say that one of the benefits of being a smaller telecom company is that it allows us to provide personal attention to each of our clients. Unlike big-named organizations, our staff members know each of our clients by name. And we don’t keep them waiting!

“It took forever,” one of our colleagues detailed when discussing his recent attempt to locate maintenance worker to repair his leaking washing machine, “I called the number on the machine (belonging to the big-named manufacturer) and had to sit through countless voice prompts. When I finally got to the department I was looking for, I had to wait on hold for what felt like forever. I just hung up and called my buddy who has a friend in the industry.”

Our colleague went on to tell us that when this recommended friend was called, he promptly answered the phone and quickly scheduled an appointment – for the same day. Needless to say, our colleague was much happier with the expeditious service he was provided by the “smaller” maintenance service provider.

MeloTel answers the call…quickly!

At MeloTel, our clients benefit from very similar scenarios. When they call our office, they get a live person on the phone within seconds. When they call after business hours and leave voice messages, they receive return phone calls by the next business day. We know how important it is for our customers to not have to be kept waiting.

We invite you to give us a try if you haven’t yet. Contact us today and ask about our cloud-hosted Commercial Phone Services. We’d be happy to explain the benefits of ditching your old, traditional landline and utilizing modern technology that has proven to help business owners improve their customer relationships.

You’ll also want to ask us about our Website Maintenance Services and Bloggers & Creative Writers For Hire. Make no mistake that, in today’s “I want it now” world, your company website plays a huge role in attracting customers. Please don’t hesitate to contact us at 1-888-MELOTEL or use the Live Chat feature on our website!

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