Customer Service, MeloTel Features

Accessibility Is A Key To Customer Satisfaction

We’re not even at the midway point of December just yet. However, the MeloTel team certainly hopes that you’re already enjoying the holiday season. While the holidays haven’t officially started, we do hope that your business is reaping the benefits of the elevated levels of customer spending all across our continent.

With that said, we would like to take this opportunity to remind you of MeloTel’s holiday schedule. We’re keeping it pretty simple this year. The office will be closed for the final week of the year. So between Christmas Day and New Year’s Day – both Sundays – we will be shutting down. Well, to be perfectly honest, “shutting down” isn’t exactly accurate. Of course, our team will be out of the office enjoying the holidays with loved ones – but getting support from MeloTel won’t be hard to come by.

If you’re in need of assistance during the final week of the year, please don’t hesitate to call us. We will be continuing to offer 24/7/365 Urgent Network Operations Support & Monitoring to ensure that our services are always stable and available to you. You can report issues 24 hours a day by calling 1-888-MELOTEL and selecting option 3. Simply leave a message in our monitored voicemail box and we will do our best to get back to you as soon as possible.

Ensuring our accessibility, even during the holiday season, is all part of the commitment that MeloTel has towards customer satisfaction. Our incredible hosted services, we might add, serve to assist our clients with providing a similar brand of excellent customer service to their customers. To reiterate, being accessible is a huge part of customer satisfaction.

So which of our services help for you to be more accessible? Here are just two:

Single Number Reach. This awesome feature allows you to forward your business number to up to five different devices that will ring simultaneously when it is dialled. That way, it doesn’t matter which device you have near you – your office phone, home phone, cell phone etc. – you will be able to take the call (provided that you aren’t too busy, of course). Single Number Reach has often been heralded as one of the finest features that are available with our VoIP-based Commercial Phone Services since it helps business owners to never miss important phone calls.

Voicemail to your Email. Another amazing feature, this turns your voicemails into emails. With each voicemail message left for you, you receive an email containing an mp3 file. That way, you can check your messages on your computer, laptop or tablet just as easily as you would with your telephone. It not only allows for great multi-tasking, but it enables you to begin an easier filing system for your most important messages.

There are, of course, numerous other features offered by MeloTel that will help to improve your overall customer service regimen. But, we’d like to discuss them with you in greater detail directly. For more information about these or any other of our services, please don’t hesitate to contact us at 1-888-MELOTEL or use the Live Chat feature on our website!

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