Customer Service, MeloTel Features

3 Ways To Show Your Customers You Care

At MeloTel, we’re very appreciative of the fact that many of our services are being provided to business owners who have been recommended to our company. It truly means a lot to us to know that we’ve made customers so happy that they’ve been willing to share their positive experiences with others. Word-of-mouth promotion can’t be beat – there’s simply no doubt about it. And we’d like to take this opportunity to thank everyone who has promoted MeloTel to their friends!

Don’t think that we don’t practice what we preach, by the way. The MeloTel team is only too happy to spread the word about the amazing business owners that we work with all across North America. In fact, we consider it our job to help promote the businesses that represent our client base. After all, their success is our success. At least, that’s the way we see it. It’s just one of the many ways we show our customers that we care.

In what other ways can you show your customers you care? Here are three ideas:

1. Keep in touch during times when keeping in touch is difficult. As you’re likely aware, MeloTel’s Founder & CEO, John Meloche is just about to wrap up his month-long vacation with his wife, Kathryn and their two sons, Mark and Lukas. While John was away, he left MeloTel in the very capable hands of our Customer Service Supervisor, Michael Paz. However, John was never truly “away”.

All throughout his vacation, John insisted upon checking his emails at the end of each business day. Although he had an automatic reply all prepared for those who emailed him – it contained detailed information about his absence and who could be contacted while he was away – John ensured that he got in touch with clients who required his immediate assistance. To John, customer satisfaction is of paramount importance.

2. Offer genuine displays of appreciation. Earlier, we offered our thanks to the many MeloTel clients who have recommended our company’s services to their family members, friends and business associates. However, we always believe that a true show of appreciation goes a lot further than a mention in a blog post. At the very least, our team will make phone calls or send emails to clients to offer personal thanks.

In many cases, we’ve taken things a step further. Discounts, freebies and other perks quite often come to those who have decided to share their positive experiences with MeloTel. We recognize that no one has to promote our company. So when they do, we make sure to acknowledge those who’ve honoured us so greatly. As a smaller telecom brand, it means the world to us to have such support.

3. Honestly…just be human. It can be argued that what customers want most is high-quality products and services. And, at MeloTel, we believe that such features as our VoIP-based Commercial Phone Services and even our amazing Bloggers & Creative Writers For Hire have that covered. However, we’re of the mind that customer service trumps all other facets of the business relationship.

We approach each interaction with a customer as one that requires care and consideration. Yes, we’re running a business. But we’re all human. It’s those personal bonds that last lifetimes. Here’s hoping we can continue to build those bonds and grow our relationships so that both our business and yours can remain successful for life!

For more information about any and all of our services, please don’t hesitate to contact us at 1-888-MELOTEL or use the Live Chat feature on our website!

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