Customer Service, Industry News, MeloTel Features

The Beauty Of Providing 24/7 Customer Service With ChatBots

These days, a company’s online presence is everything. With the pandemic continuing to cause disruptions to traditional business practices, it’s vital that businesses are able to offer customer service via the internet. Whether it’s selling products directly or providing answers to questions, your company website has never been more important.

Customers expect immediate customer service whether they are in person or online. Do visitors of your website have the convenience of getting immediate answers to their questions? Naturally, you can’t be available 24/7. However, that doesn’t mean your website shouldn’t still be a top customer service provider.

Have you ever considered allowing a ChatBot to do the talking for you?

What is a ChatBot, you ask? A Web ChatBot is a service that gives your website’s visitors the opportunity to interact with the site through a chat interface. It is completely powered by artificial intelligence. ChatBots are well known for significantly improving customer satisfaction. As well, they greatly help with boosting website conversions.

By taking advantage of MeloTel Web ChatBot, you will be joining such billion dollar companies as Amtrak, Spotify, Facebook, Disney, Staples, The Wall Street Journal, Pizza Hut, H&M and Mastercard. They have all used ChatBots on their websites.

Did you know most of your online interactions aren’t with humans?

In fact, 85 percent of your customer interactions aren’t with an actual person. It is actually predicted that, by next year, the average person will have more chats with ChatBots than with his/her own spouse! Add to that the fact that 50 percent of all companies are expected to spend more on Bots than on mobile apps this year.

By using MeloTel Web ChatBot, you can remove the burden of providing round-the-clock customer service from your staff. When using this service, no human sales agents are needed. This helps people to live more normal lives instead of being awake and available to answer questions at three in the morning.

And, perhaps the best part about using it is that you won’t need to know a single thing about coding. To implement our ChatBot on your site, you only need to add one single line of code. It couldn’t be easier for you to install and use to your advantage!

How can ChatBots help you to save time and money?

By using a ChatBot, you don’t have to pay an employee to provide customer service online. Instead, your staff members can dedicate their time to other important tasks that improve the day to day running of your business. Remember that a ChatBot works as your online customer service agent 24 hours a day, seven days a week. This ensures that your website is never offline!

As well, MeloTel Web ChatBot helps you to generate more leads and grow your bottom line. This technology is more than just a question answerer. It uses direct messages to qualify your visitors and then direct them to where they need to be. This increases your chances of conversions.

For more information or to get started with MeloTel Web ChatBot, please don’t hesitate to call us at 1-888-MELOTEL or email