Industry News, MeloTel Features

How Being Smaller Can Make A Big Difference

The majority of consumers tend to sign up for services that are provided by big name providers. And, to be perfectly honest, it’s hard to blame them. Most of us are wowed by elaborate advertising that comes by way of television commercials, radio spots, internet banners, public transit ads and billboards. The idea, we suppose, is that if a company is willing to pour that much into their advertising, they must be pretty reputable.

After all, image is everything, right? A company with a big advertising budget must be successful. At least, this is the thought process of most North Americans. And, like we said, we get it. The truth, however, is that the level of customer service provided by big name corporations doesn’t always add up to the images they portray in their marketing. And, in fact, because of their sheer size, their customer service simply can’t compete.

Smaller is sometimes bigger.

What do we mean by that? Well, as a smaller company, MeloTel takes advantage of the fact that we’re bound to have a smaller customer base than our more widely-known competitors. Because we work with less people, we’re able to do more for each one of them. Let’s start with the basics – calling people by name. We know each and every one of our customers on personal levels bigger companies can only dream of.

It has often been said that the sweetest sound to a person’s ears is his/her name. We take that to heart, here at MeloTel, knowing that growing customer relationships is at the forefront of our business model. Calling our customers by name helps for us to develop stronger relationships than those other companies who need to ask for their callers names every time they get on the phone.

A quick pick up makes a big difference.

“I can get you guys right away,” one of our clients gleefully exclaimed earlier this week, “With the other guys, you gotta press a thousand buttons and then when you finally get someone on the line, they ask you the same things you already punched in. Every time I call, it’s a different person I’m speaking to. You never really get any personalized service. You’re just a number to them. With MeloTel, you actually feel like you’re cared about.”

We’re so pleased that our clients both notice and enjoy the difference between calling us and calling them. With MeloTel, you can get someone on the line within seconds of dialing our number. As well, we also allow customers to speak with whoever they choose. Many, as you can imagine, call us up to speak to our Founder and CEO, John Meloche directly. And he’s only too happy to provide our brand of excellent customer service himself!

We would love for you to experience the MeloTel difference.

If you’re a North American business owner, we promise you that we can provide you with all of your business needs. From our cloud-hosted Commercial Phone Services to our Website Maintenance Services to our blogging services and more…we’re a one-stop shop! Please don’t hesitate to contact us at 1-888-MELOTEL or use the Live Chat feature on our website!

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