Customer Service, Industry News, MeloTel Features

How Do VoIP Features Improve Your Business?

Would you like it if your life was made easier? It’s a rhetorical question, isn’t it? Who would want their lives made easier? The incredible technological advancement known as Voice over Internet Protocol is the answer for business owners who fall into the category of “people who like to have their lives made easier”. The true benefit of VoIP, by the way, is that it makes life easier for your customers as well.

How does VoIP make it easier for your customers to find you? Customers truly appreciate working with businesses that are reliable. And a big part of reliability is your availability. In a world where people aren’t used to waiting for too long anymore, it’s important for consumers to have their questions answered quickly. And when you’re able to be easily reached on the phone, it goes a long way in securing a strong reputation for your company.

With calling features such as Incoming Call Routing, MeloTel’s Commercial Phone Services patch your callers through to a number of phone numbers before pushing them towards your voicemail. This gives them ample opportunities to reach you at a phone number that you have access to. A call may come into your office and ring a few times before being routed to your cell phone and then to your home phone – as an example. The feature goes a long way in putting your customers’ minds at ease.

How does VoIP make it easier for you to service your customers? As just mentioned, there are bound to be times when your customers will need to leave voice messages for you. Your ability to return those messages promptly will go a long way in building and strengthening your relationships with your customers. With Voicemail to your Email, another feature available with our Commercial Phone Services, you’ll never miss an important message.

As the name of the feature reveals, it sends your voicemail messages to your email inbox as mp3 files. That way, you don’t have to worry about writing down names and numbers in order to figure out who has called, who you’ve called and who you need to call. Instead, you can search, file, organize and delete all of your voicemails in ways that were previously impossible. Voicemail to your Email is a fantastic way to keep track of all of your missed calls.

How does VoIP make each phone call to your business more pleasant? As mentioned earlier, people aren’t prone to waiting around for too long like they used to. That’s because with the advent of the internet came an immediate source of information. There will be times when you’ll need to place your callers on hold, but it’s important to remember that they won’t like to be kept waiting for too long.

With Custom Hold Music, you will ensure that your customers never assume that their calls have been disconnected. More importantly, you can choose what they listen to in order to increase the chances that they remain on the line. You can even customize what they listen to with inventive ad campaigns, if you wish. Instead of subjecting your callers to bland and annoying “muzak”, this feature keep ears entertained.

Are you ready to have VoIP improve your business? For more information about MeloTel’s fantastic Commercial Phone Services, please don’t hesitate to contact us at 1-888-MELOTEL or use the Live Chat feature on our website!

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