Customer Service, MeloTel Features

How Does Call Routing Help You To Improve Your Business?

What is call routing? Incoming call routing is an excellent feature that comes as part of MeloTel’s VoIP-based Commercial Phone Services. When calls come into your business, they can be routed to different people and different locations set out by you. The feature enables you to determine where calls go based on the time of the day, how busy you may be or where you are located. With call routing, you can even have a number of different phones ring, one after the other, so that no matter where you are, you’ll be able to take the calls that are meant for you.

What immediate benefits are provided by call routing? Well, we believe it’s important to see things from the customer perspective first. Customers will love the fact that whenever they call your company, they’ll be able to speak to live representatives. In many cases, that may be you. Customers truly appreciate accessible business owners. It helps them to develop strong senses of trust in the brands they represent.

For you, there are benefits as well. Not only do you ensure that you’re able to uphold your reputation of being accessible, but you’re able to keep your personal number shielded from business contacts. You see, with incoming call routing, you can have people call your business line, only to have your smartphone ring. That way, you can take business calls when you’re out of the office without your clients being the wiser.

How does call routing improve productivity and customer service at your business? This feature ensures that the right customers are being put in touch with the right service representatives at the right times. You can set up and configure your own call routing rules as you please or allow your employees to create their own. That way, for example, a phone rep can ensure that important calls are routed to his/her cell phone when he/she is on a lunch break.

This also allows for customers to be adequately serviced during their first points of contact. Although it is sometimes inevitable that they must do so, customers aren’t particularly fond of having to leave messages. The more you’re able to answer their questions and address their concerns on their first calls, the happier you will make them. In turn, you will be developing much stronger senses of brand loyalty amongst members of your customer base.

At MeloTel, we believe so strongly in providing unbeatable customer service that we continually come up with ways to help our customers to do the same. Our VoIP-based Commercial Phone Services come with a number of incredible features that greatly assist business owners in providing the types of service that set them apart from their competitors. Incoming call routing is just one of them.

We encourage you to contact us in order to learn of the many others! They include Call Waiting, Caller ID, Conference Calling, Call Transfer, Voicemail to your Email, Custom Hold Music and Out of Office Options. For more information about our hosted services and all of the features that come with them, please don’t hesitate to contact us at 1-888-MELOTEL or use the “Live Chat Support” feature on our website!

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