Customer Service, Industry News, MeloTel Features

Why It’s The Right Time To Make The Switch To VoIP

You could argue that there’s never been a more important time in your company’s history to make the switch to VoIP. Okay, you might not make that argument – but we would! Why? Voice over Internet Protocol has proven to offer businesses a myriad of calling features that enable them to better interact with and service customers. Not to mention, switching from landlines to VoIP is a huge money saver!

However, the reason we say there’s never been a more important time to switch to VoIP is because of COVID-19. The pandemic has drastically changed the ways in which we conduct business every day. In 2020, the MeloTel team started working from home. Thankfully, we were well prepared to do so because our long-standing use of VoIP technology makes working remotely just as easy as working in the office.

How does VoIP differ from landlines?

Traditionally, telephones are connected into the wall. You speak over the phone using what we all refer to as landlines. This technology hasn’t changed much over the years. As a result, businesses that use landlines haven’t advanced much in the world of communicating with customers, clients and colleagues.

VoIP – as its acronym suggests – uses the internet to connect people. That means that, no matter where you are, you have the ability to make and take phone calls as long as you are connected to the internet. You’re also not limited to any phone device. With one singular business number, you can use a traditional telephone, a smartphone or any other mobile device with a headset to make and take your phone calls. VoIP truly has revolutionized the way we all communicate.

Why go with MeloTel when making the switch to VoIP?

MeloTel’s cloud-hosted Commercial Phone Services come with a long list of features and benefits. Among them are unlimited calling to more than 22 countries, call waiting, 3-way calling, voicemail to your email and even free phones. Yes, you read that right. With MeloTel, you don’t have to spend hundreds or even thousands of dollars on new phone equipment.

Our Free Polycom Rental program is designed to make your switch to hosted phone services easy and cost-effective. MeloTel provides all of its clients with Polycom phones as free phone rentals for as long as they are our customers. There are no professional setup, activation or shipping charges either!

How has COVID-19 impacted your business?

Undoubtedly, the pandemic has put a strain on your company the likes you never thought you’d see. For many businesses, closing their doors was the only option to ensure the safety of their employees and customers. This is especially true during lockdown situations like the one the province of Ontario is currently in.

However, “closing your doors” does not have to entail shutting down your business. With VoIP phones, your employees can provide service to your customers from the comforts of their own homes. You can also easily interact with your team the way you would in the office. Contact MeloTel to learn more about how our VoIP-based Commercial Phone Services can significantly help your business. Please don’t hesitate to call us at 1-888-MELOTEL today!

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