Customer Service, MeloTel Features, MeloTel News

Why DaFeeder Is Needed At Your Call Centre Business

If you own and operate a call centre business, DaFeeder Telemarketing is for you! No matter if your team is currently working in the office or is working from home, one thing is for sure. Time is of the essence. Do you know just how much time is spent manually dialling your leads? Imagine how much time would be saved if your phone agents were using an automatic dialler?

Well, imagine no more! With DaFeeder, your reps don’t have to manually dial the phone numbers of your clients. The time saved will translate into more calls being made. Of course, this means more leads will be contacted and the potential for more sales is greatly increased!

DaFeeder is so much more than just an automatic dialler.

Okay, so to reiterate, DaFeeder gives your call centre employees the ability to do away with manually dialling phone numbers. With the simple click of an on-screen button, your leads can be called in an instant. But, as mentioned, DaFeeder does so much more than that. It truly offers your call centre business never-before-available capabilities in the world of telemarketing.

To clarify, DaFeeder is a web-based telemarketing software that allows you to create calling campaigns that specifically cater to your target audiences. This amazing service has revolutionized how web-based technology helps small and medium-sized businesses to manage their telemarketing, customer acquisition and political survey strategies.

DaFeeder lets you create your own campaigns.

So how are those calling campaigns created? Just upload your leads into different campaigns of your choosing. For example, you can create calling campaigns based on time zones. As you know, there are numerous time zones in Canada and the United States. If you operate your business on Canada’s east coast, it’s important to create calling campaigns that contact west coast-based businesses later in the afternoon. Pacific Time is three hours behind Eastern Time.

So let’s say you upload a campaign comprised of Western Canada leads. You can schedule your phone agents to begin using that particular campaign at noon. This feature enables your business to work with a professional structure. Your employees are guaranteed to call the right prospects at the right times of the day.

DaFeeder simplifies call back scheduling.

With DaFeeder, scheduling call backs is super easy. This great service stores all necessary client information in its cloud-based filing cabinet. As a result, you can effortlessly schedule call backs for leads that aren’t available at the points of first contact. You can choose between scheduling either private or public call backs.

A private call back is one that a phone agent sets so that he/she can be alerted to make his/her own follow-up call. A public call back is one that a rep sets up for another member of your team to make when the time is appropriate.

Learn more about DaFeeder on YouTube!

Check out this 17-minute(ish) YouTube video about DaFeeder! It was put together by MeloTel’s Founder and CEO, John Meloche. He provides a quick, non-technical overview of DaFeeder. To speak to us directly about DaFeeder Telemarketing, please don’t hesitate to call MeloTel at 1-888-MELOTEL or email