Customer Service, Industry News, MeloTel Features

Why Customer Service Means So Much To Us

How much does receiving excellent customer service mean to you? At MeloTel, we’d imagine it means a whole lot! After all, most consumers support businesses that treat them well. It means more to enjoy good customer experiences than it does to simply receive a great product or service. Do you revisit stores where you had bad experiences? We don’t either.

That’s why, at MeloTel, we strive to be the best customer service provider in the telecom industry. Thankfully, we’ve earned ourselves a bit of a reputation as people pleasers. And we’ll take it! We legitimately love interacting with our customers. As a business owner, it’s pretty important to know that the way you treat your customers is often more impactful than the quality of your goods and services.

Great customer service will encourage word of mouth promotion.

Admit it. You’re quick to tell your family members and friends about your great experiences with businesses, aren’t you? For most of us, we get a kick out of recommending brands as if we’ve “discovered” them. We are also pretty quick to tell others about our bad experiences.

Keep in mind that word of mouth promotion is often regarded with higher respect than any other form of advertising. Consumers believe other consumers. The better you treat your customers, the better chances you have that word will spread about our great your business is.

Great customer service makes you more money.

At the end of the day, the bottom line is your bottom line. No one is in business to not make money. So it’s wise to remember that, by treating people well, you stand to generate more revenue. As previously mentioned, word of mouth promotion goes a long way. However, it’s also important to note that, during these tough times, people need as many feel good moments as they can get.

When your business provides great experiences, people are not likely to forget them any time soon. By providing excellent customer service, you stand to garner support from customers long after the pandemic is behind us.

Great customer service boosts employee morale.

Your customers aren’t the only ones feeling the blues due to COVID-19. Your team is undoubtedly facing a tough time too. The more enthusiastic you are, the better the moods your team members will be in. It’s a trickle-down effect that starts with you.

By doing what you can to make your employees happy, you will create a much more productive work force. It will also help to produce better interactions with customers, growing your brand’s reputation as a great customer service provider. Needless to say, this will help to generate more business.

At MeloTel, we insist on providing the best customer service possible!

Because we know how important it is to our clients, we pay close attention to the feedback given to us in each Customer Satisfaction Survey that is filled out. We would love the opportunity to showcase our brand of customer service to you! Please don’t hesitate to call us at 1-888-MELOTEL or email us at Be sure to ask us about such cloud-hosted services as our Commercial Phone Services, MeloText and Single Number Reach!