Customer Service

Introducing Our New Pre-Authorized Debit Agreement!

MeloTel clients are no strangers to new innovations. Our team prides itself on continually improving our customer service practices while also introducing creative new ways to make the lives of our clients easier. Yes, we herald MeloTel as a one-stop shop for all of one’s business needs. But, we also place heavy importance on our customer service standards. At the end of each work day, we ask ourselves one simple question: “What did we do to improve the lives of our customers today?”

Naturally, our customers are the people who can best answer that question. And they do so by continually letting us know about their greatest needs and concerns. As of late, we’ve received many questions about the ways in which payments can be made to MeloTel for its services. And we’re elated to announce that we have an answer to that question that will make the payment process easier than ever!

We now offer a much easier way to do business with MeloTel by offering Pre-Authorized Debit!

No longer will any MeloTel client have to remember to manually process their monthly payments to maintain their services. Our new pre-authorized payment solution provides you with a wonderful set-it-and-forget-it convenience. By taking a minute or two to fill out our new Pre-Authorized Debit Agreement, you will be able to have each of your payments pre-authorized as debits on the first of each month.

And you can choose any payment method you like! Thanks to modern-day advances in payment technology, you certainly have a lot of choices. You have the option of making your pre-authorized payments by credit card, email money transfer (EMT), ITEX Barter or even Cryptocurrencies such as Bitcoin, Etherium and Ripple.

You asked for it, so we delivered!

Enjoy the ability to pay for your MeloTel services without having to lift a finger each month. To take advantage of this convenient new way to take care of your payments to MeloTel, simply take a few minutes to complete our new Pre-Authorized Debit Agreement. Simply download it, print it, fill it out and send it back to us! You may either fax it to 1-866-610-6659 or email it to

By completing and signing the form, you will allow MeloTel to debit your specified account on the first of each month for any of the regular services we deliver to you. We will not, however, use the pre-authorized payment system to have you pay for any service you may have requested on a one-time basis. For those charges, we will request separate and unique authorization from you.

Pre-authorized debits are for regularly monthly charges only.

And each month, MeloTel will provide you with ten days written notice of the amount of each regular debit. You may also opt out of pre-authorized debits whenever you wish. All you would need to do is send written notification to MeloTel about your choice to terminate at least ten business days before the next debit is scheduled.

We can’t imagine you’d want to opt out once you opt in! We are confident that the new Pre-Authorized Debit Agreement will add to your enjoyment of being a MeloTel client. If you have any questions, please don’t hesitate to contact us at 1-888-MELOTEL or use the Live Chat feature on our website!

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