Customer Service, Industry News, MeloTel Features

Being Accessible While On The Go Is A Recipe For Business Success

Once upon a time, the phrase “going to work” specifically referred to an act performed by someone who left the home to visit a facility where his/her job would be performed. As a result, “call me on my work number” was an utterance use to request a phone call during a time when an individual was working within the four walls of a traditional business office.

Today, those terms mean very different things. A person can “go to work” at pretty much any location that is convenient. He/she can receive calls on a “work number” that can ring just about any device. This is incredibly useful knowledge for entrepreneurs. That’s because being accessible while on the go is a recipe for business success.

You can engage with customers in real time.

Not too long ago, consumers understood that they could leave voicemails that would be returned at later times or dates. These days, customers expect to have their phone calls answered right away. With so many communication options available, the idea of not receiving immediate service is practically unacceptable.

One of the most significant advantages of staying connected with your customers while on the move is the ability to engage with them in real-time. Whether it’s responding to inquiries, addressing concerns or sharing updates, being accessible through mobile devices helps you stay connected and responsive. This fosters a sense of trust and loyalty among your customers.

You can maximize your productivity.

You can spend a lot less time commuting and a lot more time handling important tasks when you’re able to work on the go. When you’re not confined to any one workspace, you make much better use of your time. Of course, it also pays that when you’re called, you’re available. This gives your colleagues, co-workers and clients a lot of faith that you can be regularly relied upon.

Thanks to mobile connectivity, you can manage your business tasks efficiently from anywhere. You could be boarding a train, waiting for a flight, sitting at a coffee shop or even lying on a beach. By using your mobile device to check emails, collaborate with your team and even attend virtual meetings, you ensure that your business operations run smoothly all around the clock.

You can provide better customer service.

Welcome to the world of stating the obvious. When customers can easily get in touch with you, it means that you can provide them with amazing customer service. Just by being available to address customer queries and issues promptly, you can generate higher customer satisfaction levels. This often leads to positive word-of-mouth referrals.

With Melo Technology’s Single Number Reach, you will never miss a call no matter where you are! Stop giving out your personal cell phone and have your calls routed differently after hours. Single Number Reach (SNR) is a feature that allows incoming calls to be routed and received on multiple devices using a single phone number. When someone dials that number, the call is automatically directed to multiple designated devices simultaneously.

Are you ready to be more accessible while on the go? Please don’t hesitate to call us at 1-888-MELOTEL or fill out the form on our Contact page.