Customer Service, Industry News, MeloTel News

The Power Of Getting Positive Google Reviews For Your Business

In our last blog, we highlighted a few of our 5-star Google reviews. Allow us to reiterate just how much it means to us to have so many of our clients share their positive experiences with the world! As we noted in that blog, we have nearly 100 reviews and we’ve gotten top-tier ratings on nearly every one. Once again, thank you so much to everyone who has positively reviewed Melo Technology online!

Just important are online reviews?

95 percent of customers read online reviews before buying a product, reveals online business mentor, Luisa Zhou. That’s how important they are!

“As a Real Estate Agent I have been using MeloTel for years,” wrote Alan Bawar in his review of our company, “I would highly recommend this service for Real Estate Agents or anyone that needs a service for cold callings and lead generation. The sound quality is clear and there is no lag. Ask for John, he’s friendly and very knowledgeable.”

“Thanks Alan, That’s great to hear!” we responded, “We’re happy you’re enjoying the sound quality and the support from our team. We work hard to provide a service that helps people in a variety of industries and in a variety of different areas. We’re always happy to hear when something we’ve built has been put to good use and helps people. We’d love to hear from you again in the future if there’s anything we can do to make MeloTel an even better service for you!”

Positive Google reviews act as social proof.

They show potential customers that your business is trustworthy and reliable. When consumers see that others have had positive experiences with your business, they become more likely to trust your brand and choose your products or services. This is huge in today’s online-obsessed world. Businesses with higher ratings and more reviews tend to have higher click-through rates.

“One review increases internet users clicking the ‘buy’ button by 65%,” reports Zhou, using data reported by USA Today, “When a product goes from zero reviews to displaying just one, the rate that internet users actually click the purchase button skyrockets by 65%. According to one analyst, the review count sweet spot is 20 for a product to fit in the market competitively.”

Positive reviews can lead to increased sales.

If you’re looking to generate greater revenue for your business, you can’t go wrong with having great online reviews. Utilizing data from Trustpilot, Zhou reveals that 89 percent of global consumers make an effort to read reviews before buying products online.

“Checking reviews have become the norm and part of the shopping process and reviews matter – a lot,” she writes, “That’s why 49% of these global consumers consider positive reviews one of their top three influences for purchasing a product.”

Reviews provide valuable feedback.

Arguably, a negative review can be even more valuable than a positive one. How so? Getting direct feedback that helps you to better your business is a great way to outdo your competitors. Not only will it offer you ways to improve your services, but your response will help to publicly showcase your commitment to customer satisfaction. Consumers will take notice and appreciate your efforts.

To learn all about Melo Technology’s cloud-hosted solutions, please don’t hesitate to call us at 1-888-MELOTEL or fill out the form on our Contact page! If you’ve ever had an interaction with our company, we’d be more than happy to have you write a review yourself!