Customer Service, Industry News, MeloTel Features

Proof That Word Of Mouth Promotion Is The Best Kind Of Advertising

This is one of those “If we’ve said it once, we’ve said it a thousand times” things. Nothing beats word of mouth promotion. Like the vast majority of business owners, the Melo Technology team is well aware that consumers trust the words of other consumers much more than they do traditional advertising campaigns.

When a customer has a positive experience with a company and shares it with others, it speaks volumes about the brand. Customer referrals are genuine. They are proof that a company is top-notch. This is why our team so greatly values the Google reviews Melo Technology (formerly MeloTel) has received.

As we noted in a blog from last week, we’re very grateful for our many 5-star ratings. This week, we’d like to highlight a couple more from clients who signed up for our cloud-hosted Commercial Phone Services!

“It shows the true culture of a company when they are willing to do the right thing.”

“We recently contracted MeloTel to provide and install a new telephone system for two of our office locations,” explained Rick DeClute of DeClute Real Estate, “The representative (Melo’s CEO) John spent a lot of time with me clarifying exactly what system we required and explaining how it would work. Prior to installation he offered a money back guarantee.”

One of the reasons we provide money back guarantees is because we confidently stand behind our services. We know that we can provide top-of-the-line customer care that can remedy any issue. Rick communicates how pleased he was at the response he got from our team when his company’s phone system encountered a glitch.

“Once identified, John was incredibly understanding and immediately honoured his word in returning all of the equipment with an immediate refund,” Rick details, “It shows the true culture of a company when they are willing to do the right thing even if it’s not the easy thing. I will certainly contract my phones from MeloTel in the future once we update our data lines. Meanwhile, I wholeheartedly recommend them.”

“They have been an absolute delight to deal with and took away all the stress from this process.”

“This company was amazing to deal with,” reported Sergey Andrievskiy of Ace Condominium Management Inc., “I was shocked how much time (John) spent with me during our initial call.  When I told him I would get back to him the next day I did and he spent even more time with me. The process was seamless, our phones arrived almost immediately.”

Sergey goes on to mention that he had some questions during the set up of his phone equipment. He highlights how “super responsive” we were. “They have been an absolute delight to deal with and took away all the stress from this process when setting up our phone system,” he wrote in his Google review, “I highly recommend them. Thank you John and your team for all you do. You are an amazing professional.”

To learn all about Melo Technology’s cloud-hosted solutions, please don’t hesitate to call us at 1-888-MELOTEL or fill out the form on our Contact page! If you’ve ever had an interaction with our company, we’d be more than happy to have you write a review yourself!