Tag Archives: customer service
12
Jul
The Do’s And Don’ts Of Putting Customers On Hold
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By
Dan Faraldo
No matter your type of business, you are bound to perform some of your work over the phone. Yes, there are numerous ways to communicate with your clients, customers, colleagues and co-workers. However, it can be argued that none are quite as effective as the traditional phone call. During your...
28
Jun
Be Sure To Avoid These Customer Service Phone Fails
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By
We all know how important customer service is. In today’s world, one bad experience can send a consumer away forever. Even worse, that consumer has the ability to tell countless people just how bad his or her experience was. With that said, it’s vital that you and your team remain...
26
Jun
How To Deliver Top-Tier Customer Service While On The Road
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By
With the summer now in full swing, you’re likely thinking of all the wonderful places you’d like to visit throughout the season. After all, the summertime and vacations are synonymous. However, being a business owner doesn’t necessarily allow you the time you need to step away from the office at...
12
Jun
The Costs Of Being Unavailable To Your Customers When They Need You
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By
In the year 2024, business owners have almost no excuse for being inaccessible. With a wide variety of social media platforms to choose from, in addition to email and text messaging, your customers have numerous options for getting in touch. Let’s not forget, of course, that the good old telephone...
24
May
What Makes The Phone The Best Choice For Contacting Customers?
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By
In our last blog, we revisited the all-important point that the telephone is a top communication tool for small business owners. The truth is that the phone is a vital part of any business. Our blog highlighted the fact that it helps you to build personal relationships, allows for faster...
17
May
Why Your Accessibility Matters To Your Customers All Summer Long
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By
Can you tell that we’re pretty excited about the impending summer? As we head into the Victoria Day long weekend, we’re reminded that the holiday is recognized as the unofficial start of the summer season. Officially, we have to wait until June 20th for summer to get going. That doesn’t...
07
May
Why A Need For Phones Still Rings True Across All Industries
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By
In 2024, we are currently living in a hyper-connected digital age. Communication tools seem to evolve faster than we can keep up. With tons of different ways for us to communicate with each other, one might wonder if the humble telephone still has a place in our tech-savvy world.
Let’s be...
29
Apr
Why The Business Phone Is Still Alive And Well
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By
We definitely get it. In 2024, there is a myriad of ways for us to communicate with each other. On a regular basis, we all send e-mails, text messages and direct messages on social media. Getting in touch with friends, clients, colleagues and co-workers has never been easier, right? Well,...
22
Apr
How Switching To VoIP Will Cook Up More Business At Your Restaurant
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By
No matter your business type or industry, it’s vital that you have the ability to quickly and clearly communicate with your customers. In 2024, that’s not always achievable with a traditional landline telephone. For example, a cloud-hosted solution will enable you to make and take calls on any device you...
18
Apr
3 More Phrases That All Customer Service Phone Agents Should Use
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By
Earlier this month, we posted a blog that listed some choice phrases that all customer service phone agents should use. You see, Melo Technology isn’t just a provider of top-tier cloud-hosted Commercial Phone Services. We’re also a team made up of very experienced and accomplished customer service providers. If we...