customer service Archives - Page 4 of 28 - Melo Technology: Affordable & Reliable IT Solutions for Small Businesses in Canada

18 Apr

Industry News, MeloTel Features, MeloTel News

Text Your Way To Success: The Benefits Of SMS Marketing For Business Owners

April 18, 2023
By user

Is there a business owner alive who doesn’t look for ways to increase sales and attract more customers? Of course, there are many ways to grow your brand. But, one marketing strategy that you may not have considered is SMS marketing. SMS, or short message service, is a messaging protocol...

04 Apr

MeloTel Features, MeloTel News

Why Business Owners Should Seek To Save Money On Their Telephone Services

April 4, 2023
By user

Business owners are always looking for ways to cut costs and improve their bottom lines. Does this sound like you? If so, you’ve likely considered how much you're spending on your telephone services. With so many cost-effective options available today, there's no reason why you should be overpaying for phone...

23 Mar

Customer Service, Industry News, MeloTel Features, MeloTel News

Customer-Centricity: The Importance Of Meeting The Changing Needs Of Customers

March 23, 2023
By user

We all live in a fast-paced business world. As a result, meeting the constantly changing needs of customers is critical for the success of any company. Customers are the lifeblood of any business. Their satisfaction is key to retaining their loyalty and gaining new customers. With the rapid advancement of...

16 Mar

Customer Service, Industry News, MeloTel Features

How Entrepreneurs Can Utilize Their Smartphones To Boost Business Productivity

March 16, 2023
By user

Smartphones have revolutionized the ways we work and do business. With the advancement of technology, smartphones have become indispensable tools for entrepreneurs and business owners. They’re known to help manage businesses efficiently and keep connected with customers and employees. In what ways can business owners utilize their smartphones to boost...

09 Mar

Customer Service, Industry News, MeloTel Features

Sweetening Your Customer Service With Custom Hold Music

March 9, 2023
By user

When customers call a business, they are often put on hold while they wait to be connected with a representative. This can be a frustrating experience for customers, especially if they are left listening to generic hold music or worse...silence. However, by using custom hold music, businesses can turn this...

02 Mar

Customer Service, Industry News, MeloTel Features

The Benefits Of Recording A Unique, Yet Professional Voice Greeting

March 2, 2023
By user

In today’s digital age, it’s essential to create a strong first impression with potential customers, clients and partners. One of the best ways to do this is by recording a unique, yet professional voice greeting. Your voice greeting is often the first interaction someone will have with your business, so...

28 Feb

Customer Service, Industry News

How Excellent Customer Service Leads To Referrals For Your Company

February 28, 2023
By user

Excellent customer service is not just about ensuring that your customers are satisfied with their experiences. It’s also about creating loyal customers who will refer your company to others. Referrals are one of the most powerful ways to grow your business. That’s because they come from people who have had...

16 Feb

Customer Service, MeloTel Features, Social Media

Why Interacting With Your Audience On Social Media Is A Must

February 16, 2023
By user

We live in a digital age. Social media is a hugely powerful tool for businesses to reach and engage with their audiences. Whether you are a small business owner or a large corporation, interacting with your audience on social media can provide numerous benefits and help to grow your business....

02 Feb

Customer Service, MeloTel Features, MeloTel News

Feedback Plays A Crucial Role In Your Call Centre’s Success

February 2, 2023
By user

Call centre phone agents play a critical role in providing customer service and support to customers. They often bear the brunt of customer frustration and dissatisfaction. For this reason, it is important for call centre managers to provide regular and helpful feedback to their phone agents. Doing so helps them...

31 Jan

Industry News, MeloTel Features, MeloTel News

The Importance Of Being Readily Accessible To Customers On The Phone

January 31, 2023
By user

In today's fast-paced world, customers expect immediate and convenient service from the businesses they interact with. For small business owners, this means being readily accessible to their customers on the phone. Whether a customer is looking for information about a product or service, or needs to resolve an issue, the...

Business PBX

Single Number Reach (SNR)

Melo Sip Click-2-Call

Melo Text Marketing

Siclytics Call Analytics

Mobile Softphone

Dafeeder Telemarketing

Tag Archives: customer service

Text Your Way To Success: The Benefits Of SMS Marketing For Business Owners

Why Business Owners Should Seek To Save Money On Their Telephone Services

Customer-Centricity: The Importance Of Meeting The Changing Needs Of Customers

The Benefits Of Recording A Unique, Yet Professional Voice Greeting

How Excellent Customer Service Leads To Referrals For Your Company

Feedback Plays A Crucial Role In Your Call Centre’s Success

The Importance Of Being Readily Accessible To Customers On The Phone

Innovate • Connect • Elevate • Empower