Customer Service, MeloTel Features

Making Increased Accessibility Your New Year’s Resolution

At this time of year, the topic of New Year’s Resolutions is often a hot one. People from all walks of life consider the various ways they can improve their lives by making changes once the calendar flips over to a new year. For business owners, this is a common activity. Considering the different methods that can help for one’s business to improve is a huge part of any entrepreneur’s plans for a new year.

What New Year’s Resolutions do you have for your business? Naturally, you’re thinking about ways to increase profits. But, as we’ve often discussed with our clients, here at MeloTel, driving sales often comes as a result of boosting customer satisfaction. And, the way we see it, customer satisfaction is rooted in making people happy. It’s just that simple!

What can you do to make your customers happier in 2017? We would highly suggest making yourself more accessible. Last week, we blogged about the importance of being accessible to your customers and how much that helps to boost customer satisfaction. It should go without saying that trust is a major part of any strong relationship. It can be argued, actually, that it’s the most important component.

So when customers call you, but can’t find you, it can cause a loss of trust. This is especially true for business owners who are regularly on-the-go. Your busy travel schedule may be a necessity for your line of work, but being out of touch with your clients isn’t exactly a good business practice.

How does MeloTel help you to be more accessible to your clients when you’re travelling? We offer the fantastic Single Number Reach service which works wonders in ensuring you never miss another important call. This amazing feature forwards your local or toll-free number to up to five different phone numbers of your choice. That way, you can have up to five different devices ring simultaneously when your number is called!

No matter where you may be or which of your devices you have nearby, you know you will be accessible to your customers. Our experience has shown us that business owners who utilize the Single Number Reach service greatly improve their relationships with their customers. As mentioned, accessibility truly is a key to customer satisfaction.

But what if you still can’t answer all of your phone calls? Of course, being busy entails that even when you do hear your phone ringing, you may not be able to take the call. Not to worry. The Single Number Reach service includes the Voicemail to your Email feature that sends voicemails directly to your email inbox as mp3 files. That way, you will be able to read, store and organize your voice messages on your computer, laptop or tablet. This portion of the service further assists you in ensuring that you don’t miss your important calls.

Single Number Reach can work with all of your existing phone services to redirect calls to multiple phone lines. So whether you’re in your office, on the road using your smartphone, at home or even on vacation, you can be certain that you are available to the people who matter most to your business.

Let’s make being more accessible part of your New Year’s Resolutions! For more information about Single Number Reach, please don’t hesitate to contact us at 1-888-MELOTEL or use the Live Chat feature on our website!

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