Customer Service, Industry News, MeloTel Features

Maintaining Communication While You’re On Vacation

If you’ve started 2020 off by lying on a beach somewhere, kudos to you! There are numerous business owners, all over North America, who would love nothing more than to fly off to a tropical island right now. And while beating the winter blues is top of mind for many entrepreneurs, those same individuals haven’t taken the leap onto a plane in order to get out of town.

The prevailing feeling is that “I’m just too busy” or “I can’t afford to leave work” – so no vacation is taken. However, vacationing can be a great way to relax and recharge so that you’re even better at leading your company when you return. After all, a break from work doesn’t necessarily mean you have to neglect work altogether. Many entrepreneurs take their work with them on the road.

It’s important to remain accessible while you’re away.

Taking time away from the office doesn’t mean abandoning your clients. Everyone deserves a break, now and again, and your customers are bound to understand this. The key is not to leave them in the dark. Be sure to clearly communicate the news about your travel in your emails as well as throughout your outgoing voice greetings. Naturally, it’s a must you let your team members know about your travel as well.

“Whether you’ve booked your vacation a year or a month in advance, your team deserves a fair warning about your travels,” informs, “Consider the amount of stress and inconvenience you may impose on your colleagues with a last-minute announcement about your two-week trip to Iceland, a week before you board the plane. Everyone needs time to prepare – yourself included. After all, these are the colleagues who will absorb your workload while you’re away.”

Designate one of your employees as “in charge” during your absence.

Someone has to hold down the fort, right? It’s important to delegate responsibility to a trustworthy employee while you’re on vacation. It says a lot about your company to clients when they can always depend on someone when they call for help. It also says a lot about your leadership. Putting your trust in a “second in command” is a great way to instil confidence in your team. Strong employee morale, we shouldn’t have to mention, goes a long way.

“Tell people via outgoing voice mail message to contact your assistant or another responsible person in your organization,” advises The CEO Magazine, “Leave instructions with your substitute for the most common situations such as how to set an appointment to speak with you when you return.”

Utilize Single Number Reach.

This revolutionary feature makes it so that you’re never inaccessible. With Single Number Reach, you can forward your business phone number to up to five different devices of your choice. They will all ring when the number is called. That way, no matter where you are vacationing, you can be assured that your colleagues, clients and co-workers will be able to get in touch with you.

For more information about Single Number Reach, please don’t hesitate to call us at 1-888-MELOTEL or use the Live Chat feature on our website!

Leave a Reply