Customer Service
16
Aug
How Often Do You Update Your Social Media Accounts?
-
By
user
Before we dive into answering the question posed by the title of today’s blog, we have another question for you. Are you following MeloTel’s social media accounts? If not, here’s your opportunity to do so. Follow the MeloTel Facebook page, MeloTel TikTok account and MeloTel Instagram account today!
Our various accounts...
19
Jul
How A ChatBot Can Work Wonders For Your Website
-
By
Chances are that you have spoken to a ChatBot on numerous occasions. In all likelihood, you did so without even knowing it. Have you ever visited a website? Of course you have. Have you ever received immediate customer service via a chat on a website you’ve visited? We’re guessing the...
13
Jul
MeloTel CEO, John Meloche Discusses COVID Impact On Communication
-
By
MeloTel’s Founder and CEO, John Meloche has long been a proponent for keeping people safe during the pandemic. Upon the beginning of the crisis, in March of last year, John immediately implemented a work-from-home policy for all MeloTel employees. He also quickly started up a COVID-19 Awareness Facebook page to...
12
Jul
Why DaFeeder Is Needed At Your Call Centre Business
-
By
If you own and operate a call centre business, DaFeeder Telemarketing is for you! No matter if your team is currently working in the office or is working from home, one thing is for sure. Time is of the essence. Do you know just how much time is spent manually...
14
Jun
Why Regularly Updating Your Social Media Accounts Is So Important
-
By
In today’s world, you don’t truly operate a business if you’re not active on social media. Now, while this statement isn’t a literal truth, it may as well be. Modern day consumers religiously surf the internet for news and reviews about the various companies they consider supporting. They also check...
31
May
Why Customer Service Means So Much To Us
-
By
How much does receiving excellent customer service mean to you? At MeloTel, we’d imagine it means a whole lot! After all, most consumers support businesses that treat them well. It means more to enjoy good customer experiences than it does to simply receive a great product or service. Do you...
25
May
The Beauty Of Providing 24/7 Customer Service With ChatBots
-
By
These days, a company’s online presence is everything. With the pandemic continuing to cause disruptions to traditional business practices, it’s vital that businesses are able to offer customer service via the internet. Whether it’s selling products directly or providing answers to questions, your company website has never been more important.
Customers...
13
May
Introducing Napoleon Dumlao!
-
By
The MeloTel team is both proud and excited to announce the addition of our newest member, Napoleon Dumlao! We invite you to welcome Napoleon to our family as he takes on his new position of Customer Service & Technical Support Specialist. As you’re likely aware, MeloTel takes its customer service...
10
May
How Can You Reach Thousands Of Customers In One Message?
-
By
Remember “the good old days” when you could freely speak to your customers in person? It seems like so long ago, doesn’t it? These days, our pandemic-burdened world is forcing us all to communicate in ways that allow for social distancing. Read: online. As a result, we don’t get the...
03
May
How To Provide Call Centre Feedback To Your Remote Phone Agents
-
By
Has the pandemic forced your call centre employees to make and take phone calls from home? If so, you’re certainly not alone. For more than a year now, COVID-19 has created “work from home” environments all over the world. If you operate a call centre business, you’re fortunate enough to...