Industry News, MeloTel Features

Accessibility: The Key To Unbeatable Customer Service

At MeloTel, we have quite the history of discussing the importance of customer service. And we certainly don’t stop at the discussions. It’s all about putting our opinions into practice. And we are of the opinion that having an unbeatable customer service regimen is mandatory if you want your business to be considered a cut above its competition. But what is the key to unbeatable customer service?

Well, to be honest, there are many keys. But, the way we see it, it all starts with being easily accessible to your customers. How else can you provide top-notch customer service if your customers have trouble getting in touch with you? This is why, at MeloTel, we are constantly coming up with new ways to help our customers reach us. Our recently-added “Live Sales Chat” feature allows our website’s visitors to chat with us online in real time.

Add phone calls, emails and even tweeting to the list of ways to contact us and MeloTel is one the easiest companies to work with! At least, that’s what we’ve been told. The amazing feedback we’ve received from our Customer Satisfaction Survey has reminded us that being able to get a representative to respond to a question quickly is one of our customers’ favourite attributes about our company.

It begins with how quickly a customer can get in touch with you. Our customers have told us that they much prefer having their problems solved and questions answered at the first point of contact. Who wouldn’t? Having to leave messages in hopes of a return phone call or email can put certain customers off. The fact that MeloTel has become known for its “first call resolutions” has made our customer base one of the happiest you can find!

It continues with responding to messages promptly. Naturally, there will be times when messages need to be left. After all, not all businesses function on a 24/7 schedule. But that’s okay. Most customers are well aware that they will have to leave messages from time to time. It’s important, of course, to promptly return those messages. It’s practically a MeloTel policy to not have any customer wait and wonder where we are. We get back to you fast!

It is also about responding appropriately. It’s great to be easy to reach. And it’s great to return messages promptly. But what type of service are you providing when you’re actually in touch with your clients? Customers need to feel confident that their questions are being answered correctly and that their specific needs are being met. Great customer service has a lot to do with getting the job done right the first time.

It also requires some following up. Even if you’ve resolved your customer’s queries at the first point of contact, it doesn’t mean that the issue has been resolved entirely. A sign of unbeatable customer service is the follow up. Be sure to get in touch with your client shortly after you’ve provided the service that he or she required. It shows that you care and are willing to go the extra mile to make your customer happy.

At MeloTel, we proudly provide what we believe is the true key to being the most accessible business owner possible. It’s known as Single Number Reach! This amazing feature rings up to five different devices at once when your business number is called. It is highly heralded as being the perfect business tool for entrepreneurs on the go. You’ll never miss another important call again! For more information, give us a call at 1-888-MELOTEL!

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