Customer Service, Industry News, MeloTel Features

Why It’s So Important For Your Customers To Easily Reach You

No matter your industry, your business operates in a competitive environment. Add the fact that, for the past year, the coronavirus pandemic has forced your business to operate differently than it ever has before. Now you have yourself a major customer satisfaction crisis. Or do you? Just because your doors may not be open to the public, it doesn’t mean you can’t provide your customers with excellent service.

In today’s world, it’s vital that you are easy to reach no matter where you may be conducting business. Modern technology has enabled us to make and take phone calls, access the internet and run our daily operations from a variety of remote locations. MeloTel’s Single Number Reach feature, for example, allows you to forward your business phone number to any device of your choice. As a result, you’re never out of reach to your client base!

Providing convenience is a critical factor in the customer experience.

Put yourself in your customers’ shoes. You’re looking for a specific product or service and need help locating it right away. You call up a supposedly reputable company and get its voicemail. Just how likely are you to leave a message and await a response? These days, there are so many ways to get in touch with businesses. In addition to their phone numbers, there are email addresses, web forms and even social media accounts that can be used.

When a company doesn’t answer its phone calls, most consumers are likely to try contacting other companies instead of trying your other means of contact. The business that provides the speediest replies is often the one that attains the business curious consumers. With Single Number Reach, you make it practically impossible to miss an important phone call!

Being easy to reach adds credibility to your brand.

Do you enjoy getting recommendations for your business? Which business owner doesn’t? It should go without saying that word of mouth promotion is easily the best type of advertising there is. When a happy customer passes along the news that a particular brand is excellent in the customer service department, that brand often enjoys welcoming many new happy customers.

Every single interaction you have with a customer impacts the perception of your brand. When you answer the phone each and every time it rings, you give the impression that your company is reliable. A customer-first approach is necessary if your want the reputation of your brand to grow. Single Number Reach helps you to encourage people to talk to others about how easy it is to do business with your company!

Single Number Reach makes staying in touch super easy.

Use your cell phone without giving out your cell phone number. Use your home phone without giving out your home phone number. Just use the service to forward your business number to any number you wish. Use your chosen device to speak to your clients. With Single Number Reach, you will never miss a call, no matter where you are in North America!

For more information, please don’t hesitate to call us at 1-888-MELOTEL or email