Customer Service, MeloTel Features

What Makes Voicemail To Your Email Such A Beneficial Feature?

“It’s awesome! It made me realize just how many messages I overlook. Nearly every time I check my email, there’s a new voicemail waiting for me. Clicking the play button to listen makes it so easy to access the information I need to quickly help my clients. I’m so glad I have this service now.”

The above transcription is from a conversation we had with one of our newest clients yesterday. She was elated to tell us how much she enjoys having Voicemail to your Email as one of the automatic features that come with MeloTel’s cloud-hosted Commercial Phone Services. With this feature, all of your voicemails can be sent to your email inbox as mp3s, making it a lot easier to get to them and respond to your clients.

It can significantly improve your response times.

In many cases, customers determine their levels of satisfaction by the response times of the companies they do business with. In today’s world, a company that takes 24 hours to respond is actually taking too long. For the most part, immediacy is expected in today’s world of customer service. By receiving voicemails in your email inbox, you’ll have much quicker access to the messages you may have otherwise missed.

“I’d find myself sometimes going days without checking my voicemails,” our new client admitted, “I guess the notification of having a voicemail (on your phone) doesn’t necessarily alert you to its importance. These emails though, they let me see who called before I check the message and pretty much remind me that they need to be checked. I don’t know, I just find it so much easier to check my voicemails this way.”

It will greatly improve your record keeping.

Voicemail to your Email is an excellent tool for record keeping. Because each voicemail becomes an mp3, you are able to save and store all of your voicemail files in folders of your choice. Categorize your messages by urgency or by industry – it’s totally up to you. File all messages away in a neat and orderly fashion in order to revisit them at a later date. Of course, you can also easily attach these mp3s to other emails in order to pass messages along to appropriate parties.

“Right now, I have a few folders already set up on my computer. I’ve basically made one for each of my clients so I can keep tabs of the messages I’ve been sent. If I need to re-listen to them, I know exactly where to go instead of sifting through my voicemails on my phone the way I usually would. It definitely makes for a more efficient way to get the information I need to help my customers.”

It is just one of many cool features!

Of course, Voicemail to your Email is far from the only automatic feature you get with MeloTel’s cloud-hosted Commercial Phone Services. You also get Call Waiting, Caller ID, Conference Calling, Call Transfer, Incoming Call Routing, Custom Hold Music, Out of Office Options and The MeloTel VoIP Panel.

To take advantage of these features right away, please don’t hesitate to call us at 1-888-MELOTEL or use the Live Chat feature on our website!

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