Customer Service, MeloTel Features

The Importance Of Remaining Accessible For Emergency Situations

In our last blog, we commented upon the fact that business owners deserve to take holidays just like everyone else. The thing is that most business owners find it hard to truly take time away from their jobs. Even when they are physically away from their work places, their minds can’t seem to completely separate from their responsibilities as business owners. Quite honestly, we applaud such individuals. It certainly takes dedication to run a successful business.

However, as we championed in our last blog, entrepreneurs do themselves big favours by taking time to relax and recharge. When you burn yourself out by constantly working, it ends up doing the business more harm than good. Becoming exhausted doesn’t just physically wear you out, but it wears on you mentally as well. This, in turn, can spark high-tension interactions between you and your staff members. And we all know how important it is to keep employee morale high!

It’s all about having good communication.

Being a good communicator doesn’t necessarily mean being available 24/7. You’re human. And you work with other humans who are well aware that you need some time to yourself – just as they do. Clearly communicating your work hours is definitely a great way to ensure that relationships between you and your customers are kept strong. That way, when you’re unavailable, it’s not assumed to be out of the norm.

This is why it’s so important to us, here at MeloTel, to communicate our holiday hours to our clients. We know that our customers depend on our help. So, we make it a point to make ourselves available after business hours in emergency situations. But again, it’s also important that they know when we may not be in the office to answer their calls immediately.

With that, here is another MeloTel holiday hours reminder:

We will be closed from December 22nd to December 26th. We will open on the 27th for the duration of that week until the 29th and then close down until January 2nd. Don’t forget, however, that you can report any and all system issues by calling us 24/7 during the holidays at 1-888-MELOTEL and choosing option 3. We offer 24/7/365 Urgent Network Operations Support & Monitoring which ensures our services are always stable and available.

We also offer a way for North American business owners to remain accessible to their customers throughout the holiday season. While we continue to advocate the taking of personal time to enjoy the holidays, we also believe that it’s important to be available in times of emergency. With our incredible Single Number Reach feature, you can be assured that you’ll never miss an important call!

How does Single Number Reach work?

This amazing service allows you to forward your business number to up to five different devices of your choice. When the number is called, all five devices ring simultaneously. That way, even during the holiday season, when you wish to make yourself available for emergencies, you can utilize the service to take calls anywhere that you may be. Single Number Reach is a dream come true for business owners who are constantly on-the-go!

For information, please don’t hesitate to contact us at 1-888-MELOTEL or use the Live Chat feature on our website!

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