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Small businesses often face unique challenges in a crowded marketplace. But one simple solution can make a big impact on your customer service: using toll-free numbers. These numbers, typically starting with 800, 888, 877, 866 or 855, allow customers to call your business without incurring long-distance charges.
What are some of the top benefits small businesses can reap by using toll-free numbers?
A professional image boost.
Having a toll-free number gives your business a more professional image. It shows customers that you are serious about your business and that you care about providing excellent customer service. It also creates an impression of stability and longevity. Toll-free numbers are typically associated with established and reputable businesses.
When customers have questions or concerns, they want to be able to get in touch with your business quickly and easily. By offering a toll-free number, you’re making it more likely that they will get in touch with you instead of giving up and going to a competitor. In fact, research has shown that businesses that use toll-free numbers can increase their sales by up to 30%.
Greater geographic reach.
A toll-free number can help your business reach customers beyond your local area. Customers from across the country can call your business without incurring long-distance charges. Of course, this makes it easier for you to expand your customer base. This is particularly important for businesses that operate online or offer products or services that can be shipped anywhere.
A toll-free number can be a powerful marketing tool. By including your toll-free number in your advertising and marketing materials, you’re giving potential customers an easy way to get in touch with your business. This can help increase the effectiveness of your marketing campaigns and generate more leads and sales.
Call tracking and analytics.
Many toll-free number providers offer call tracking and analytics tools that can help you measure the effectiveness of your marketing campaigns and improve your customer service. These tools allow you to track the number of calls you receive, the duration of each call and other key metrics. This information can help you identify areas where you can improve your customer service and refine your marketing campaigns.
Better customer service.
Customers appreciate the ability to call a business without incurring long-distance charges. By offering a toll-free number, you’re making it easier for customers to reach you. This can lead to higher levels of customer satisfaction. Toll-free numbers also give customers the impression that your business is accessible and available to them, which can increase their loyalty.
Keep in mind that toll-free numbers are accessible from both mobile phones and landlines. Not to mention, many toll-free numbers are vanity numbers. That makes them extremely easy to remember. MELO’s own toll-free number 1-888-MELOTEL is the perfect example!
With MELO’s cloud-hosted Commercial Phone Services, you can easily establish a toll-free number for your small business. To learn more, please don’t hesitate to give us a call (toll-free!) at 1-888-MELOTEL. You may also fill out the form on our Contact page!