Customer Service, MeloTel Features, MeloTel News

Becoming Your All-Inclusive Telecom Provider

In recent blogs, we have highlighted the many ways in which MeloTel can help your company communicate with greater effectiveness. We’ve also detailed how we can help grow your brand into a global entity. Priding ourselves on being a one-stop shop for any and all of your business needs, MeloTel is only too happy to be your all-inclusive telecom provider. In today’s blog, we will further drive home the point that we have the solution for any of your business needs.

Have your calls forwarded to multiple phones simultaneously.

Our cloud-hosted Commercial Phone Services allow you to take advantage of Single Number Reach. This revolutionary service makes sure that, no matter where you are, you will be accessible. It lets you forward your business phone number to any device of your choosing. As a result, you can stay at home or be on the road and still make and take business calls. Your callers will have no idea you’re not in your office!

By taking advantage of Single Number Reach, you can stop giving out your personal cell phone number. Using only your dedicated business line, you will have access to making and taking calls from anywhere. When your business number is called, you can have numerous phones ring simultaneously. You will never miss another important call again!

Provide your call centre agents with immediate feedback.

We like to refer to Monitor Whisper Panel as a call centre manager’s dream come true. This awesome service lets you hear the calls of your phone agents live and as they happen. It also lets you give immediate feedback. The “monitor” portion of the service allows you to listen to both parties on the call without being detected. You can tap into real-time conversations as they happen to gain deep insight into the techniques that fuel agent productivity.

The “whisper” portion of the service enables you to drop in to live calls and coach your phone agents on the spot. You can either whisper suggestions or jump right into the conversation whenever a rep is in need of your assistance. In the event an interaction requires supervisor intervention, you can quickly “barge in” to quickly assist and resolve any problems.

Deliver 24/7 customer service via your company website.

Have you heard of MeloTel ChatBot? It is an incredible service that is powered by artificial intelligence. It allows all of your website’s visitors to have their questions answered through a chat interface. A ChatBot provides your site’s visitors with better customer service experiences. This fascinating technology is known to help companies increase their website conversions.

No longer do you have to worry about having live agents provide customer service around the clock. Your ChatBot can do all the talking for you! Data from Google Trends shows that search volume around ChatBots has grown exponentially over the past several years. Businesses of all sizes are recognizing their value. They include Facebook, Spotify, Pizza Hut, Starbucks, Staples, Amtrak, Disney, Mastercard, H&M and The Wall Street Journal!

For more information about how MeloTel can become your all-inclusive telecom provider, please don’t hesitate to call us at 1-888-MELOTEL or email support@melotel.com.

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