Customer Service, Industry News, MeloTel Features

An Important Message From MeloTel To All Business Owners

For approximately the last eight months or so, a large number of Bell customers have participated in what can only be called a mass exodus from the large-scale telecom provider. It has come to our attention that many people have experienced challenges with Bell’s version of the Single Number Reach service, not the least of which is Bell’s halting of the services that their customers have depended on for many years.

Quite obviously, this has made many Bell customers very dissatisfied. At MeloTel, we understand that when companies let down their clients, it creates senses of hopelessness. “Who can be trusted if we can’t trust THAT company?” is a question that goes through many a business owner’s head following such a situation as the one presented by Bell.

At MeloTel, we encourage business owners to have hope.

We are strong believers that great customer service still exists. And, we know this, because the MeloTel team is staunchly dedicated to providing the absolute best customer service in the telecommunications industry. The way we see it, it’s all about giving the personal touch. As we’ve pointed out in many of our blogs, we strive to create and grow personal relationships with the many people we have the pleasure of calling our clients.

As a small, privately-owned company, it’s one of the luxuries we can afford. The personal touch is achieved by such things as knowing our clients by name and also understanding each of their specific and individual needs. MeloTel is a company that knows how to treat people because it’s a company that is run by real people who get to know and truly care about each and every customer relationship.

The MeloTel team is passionate about what we do.

We enjoy our jobs. It’s a huge help when it comes to offering excellent customer service. If we’re not happy, it’s not possible to make our customers happy. So practicing what we preach is a big part of our customer service mandate. However, we’re also passionate about technology. We thoroughly enjoy keeping ourselves updated on all of the new innovations that make cloud-hosted services the waves of the future that they are.

When it comes to our VoIP-based Commercial Phone Services, we know they just can’t be beat! Firstly, MeloTel’s pricing is unmatched. We know that saving our customers money will always be a big plus. However, it’s the amazing calling capabilities and overall reliability of our phone services that truly set them apart. And, by the way, our Single Number Reach service remains one of our top innovations.

The “Dial-In-Dial-Out Calling Card” is available now!

We recently added a new add-on specifically for a all MeloTel customers who have subscribed to our Single Number Reach service. For only $4.99 per month, the “Dial-In-Dial-Out Calling Card” enables you to use a regular landline phone to dial out using your virtual business phone number. With this add-on, you will never have to worry about revealing your home phone number, cell phone number or any other number you wish to keep private.

MeloTel is proud to offer such catered technology. It’s one of the many ways we go above and beyond to help our customers. Our full white-glove service style has played a huge role in helping business owners migrate from the old way of doing things to the ways of the future. For more information about any and all of our cloud-hosted services, please don’t hesitate to contact us at 1-888-MELOTEL or use the Live Chat feature on our website!

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