Customer Service, MeloTel Features

Why Is Your Accessibility So Important To Modern Day Customers?

We recently came across an article that discussed the importance of communication in relationships. What originally seemed to be a rehashing of an age-old tale – good communication is at the heart of every strong relationship – turned into an important dialogue about best business practices. In 2017, a company’s products and services are not its “be all end all”. Attention must be paid to keeping the lines of communication open between the business and its customers.

The customer relationship – just like any other relationship – requires good communication.

And when the lines of communication are interrupted, things can go awry. Let’s be specific: we currently live in an “on demand” society. Unlike in years past, people expect to get what they want when they want it these days. With the ability to stream and download media within seconds, our society is now made up of individuals who don’t particularly appreciate the concept of waiting.

In other words, it’s important for you to be able to give your customers what they want when they want it. That means expedient answers to questions and timely customer service. This is what makes VoIP technology so spectacular. It answers the modern day call to wanting things right away. With VoIP, the internet can be utilized to keep people in touch with each other no matter where in the world they may be. Landlines were never able to accomplish that.

At MeloTel, we’re particularly proud of our Single Number Reach service.

It takes the entire concept of keeping in touch to provide “on demand” service to the next level. With this service, you can be reached no matter where you may be and no matter which device you may be using. And the way it works is pretty simple, really. Single Number Reach lets you forward your business phone number to up to five different devices.

Each device will ring simultaneously when that one phone number is called. Think back to when your home phone (perhaps, you still have one) was called. All of the phones connected to that landline within your home would ring at the same time, right? Well, with Single Number Reach, the same principle applies. When your business phone number is called, it can ring your home phone, cell phone, office phone and any other two phone lines all at once.

That means that your chances of missing another important call are next to none. What does that mean for your customer relationships? Only one thing – they will improve! It’s just as simple as that. When your customer base becomes accustomed to the fact that you are easy to get in touch with, it will grow its faith in your brand. Being accessible answers a very important need in today’s world – the need to get things immediately.

Now you can make outgoing calls!

MeloTel is pleased to announce a new little wrinkle to the Single Number Reach feature. Our new SIP Cloud Softphone for Android and iPhone allows you to use a Wi-Fi or LTE cellular data network connection to make and receive calls on your MeloTel account. Once connected to your MeloTel phone system, you can start making calls using your company caller ID instead of your own cellular minutes!

For more information, please don’t hesitate to contact us at 1-888-MELOTEL or use the Live Chat feature on our website!

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