In yesterday’s blog, we revisited the topic of solving problems. At MeloTel, we feel that this is our chief area of expertise. After all, if you’re not providing a solution to a problem for your customers, then how are you really helping them? Being committed to making clients happy is an attitude necessary for success.
And we’re not the only ones who believe that. On BusinessKnowHow.com, Anne M. Obarski writes of the ways that business owners can keep from making their customers cranky. Proper listening and taking responsibility are two ways to ensure that the needs of your clients are being met. But what else can you do?
Keep Aware of Employee Performance. Asks Obarski, “Do you know how your employees represent your company?” It’s important that each of your employees is able to accurately represent your brand. Proper training, of course, is a key ingredient to achieving this. Your customers should be able to form an opinion of your company based on their interactions with your staff. So they better be good ones!
Use Your Brain. Or as Obarski puts it, your “noodle”. She notes that customers generally want quick and easy answers to their questions and solutions to their problems. It’s important to not get stumped when communicating the basics. Customers relate poorly answered questions to a lack of professionalism. And this isn’t the impression you ever want to give.
Be Kind. This is a simple enough thing to do, isn’t it? One would think so. But, all too often, customers experience service that they feel is rude. Obarski insists that being kind entails never judging or humiliating customers. There’s never a need to raise your voice or be condescending.
Speak through your smile. Telemarketers are often asked to smile while they are on the phone because their customers can “hear” it. It makes a big difference to your clients when they can genuinely see and hear your kindness. It also reflects a positive presentation of your company. Being kind counts for a lot.
Stay Up To Date. Making good first impressions incorporates being up with the times. Especially in today’s digital age, you don’t want to appear outdated. Obarski writes that your first impression can be based on “advertising, a physical building, a website, a company’s inventory, and even the look and dress of the employees.”
She writes: “Right or wrong people make assumptions. If businesses aren’t current on their website, why would I think they are current on how they run the business or the newest products that they could be carrying?” At MeloTel, we do all we can to stay on top of our game. Give us a call at 1-888-MELOTEL and give us a chance to show you how!