18 Jun Customer Service, Industry News, MeloTel Features Happy Phone Agents Make The Best Customer Service Providers June 18, 2019 By user 0 comments Are you still feeling the joy that sparked from the Toronto Raptors winning their first-ever NBA Championship last Thursday? If
31 May Industry News, MeloTel Features How The Raptors Can Help Improve Your Call Centre May 31, 2019 By user 0 comments Was there anyone in North America not watching Game 1 of the NBA Finals last night? You don’t need to
23 May Industry News, MeloTel Features How To Create A Culture Of Positive Feedback In Your Call Centre May 23, 2019 By user 0 comments For many call centre managers, providing feedback to their phone agents is considered one of the hardest parts of the
10 Apr Customer Service, Industry News, MeloTel Features What To Provide Your Phone Agents In Order To Get Better Results April 10, 2019 By user 0 comments Don’t underestimate the importance of company culture. Our good friends over at Hire Value Inc. consistently remind us that a
15 Mar Customer Service, Industry News, MeloTel Features Why Feedback Is So Essential In Call Centre Environments March 15, 2019 By user 0 comments Call centre environments are those that have large numbers of employees who are given the same tasks on a daily
08 Mar Customer Service, Industry News, MeloTel Features Top Customer Service Tips For Phone Agents March 8, 2019 By user 0 comments All week long, the MeloTel Blog has been heralding the virtues of VoIP telephony. For the past ten years, MeloTel
22 Feb Customer Service, Industry News, MeloTel Features Utilizing Top Training Techniques To Bolster Your Call Centre February 22, 2019 By user 0 comments In our last blog, we revisited the topic of call centre training and offered a few helpful tips on how
21 Feb Customer Service, Industry News, MeloTel Features 3 Tips For Training Your New Call Centre Employees February 21, 2019 By user 0 comments As we often say, call centre work is hard work. This is why, if we’re being honest, most call centre
08 Feb Customer Service, Industry News, MeloTel Features Strengthening After Call Work Can Boost Call Centre Production February 8, 2019 By user 0 comments It’s important for us to highlight – once again – that a call centre phone agent’s job is not an
23 Jan Customer Service, MeloTel Features How To Inspire Your Phone Agents To Give You Their Best Efforts January 23, 2019 By user 0 comments In our last blog, we revisited the topic of boosting call centre productivity. In today’s blog, we’ll continue to provide