MeloTel Features, MeloTel News

Our Customers Come First

At MeloTel, we strive to provide the utmost in quality products and services. It’s not uncommon for our blogs to include information about what we offer, while highlighting our commitment to high quality customer service. Why is this so important to us? Because we know that it is so important to you.

On, James A. Karl states that “a business’ main purpose is to create a customer because it is basically the consumer who essentially determines what a business is.” At the end of the day, we know that our customers will determine the future success of our business.

To us, customer service is key. As Karl points out, “it can either make or break your business.” After all, we’re all someone’s customers, aren’t we? From personal experience, we know that it is more than unnerving to experience bad customer service. It feels like we are completely not cared about, listened to or respected.

So, of course, making sure our customers are both happy and completely satisfied with their experiences with MeloTel is our top mission. And that’s what it is all about, isn’t it? The experience. We make it our goal to make our customers’ lives easier. This, in our belief, is the way to truly satisfy clients.

What are the needs of your customers? This is one of the first questions that you must answer. All of your decisions must take into account how your customers will be impacted. Says Karl, “You should always give importance on service circumstances affecting your customers.”

Attracting new customers is one thing. Keeping them is another. This is why we offer a Quality of Service Guarantee. In a way, we’re basically saying that we’d rather not have you as a customer than have you as a dissatisfied customer. It’s a personal mission of ours to make everyone who comes into contact with MeloTel be made happy.

Writes Karl: “It has been proven in surveys that most customers do not come back to certain business establishment because of the indifferent attitudes towards them by business owners, managers and employees regardless if they like the products or services these businesses offer.”

On behalf of everyone at MeloTel, we would like to thank our customers for their business. If you’re not yet one of our clients, we invite you to call us up at 1-888-MELOTEL to discuss the ways in which we can make you happy. Our wide array of products and services are top-notch. But, most of all, our customer service puts you first!