MeloTel Features, MeloTel News

Open To Serve You This Long Weekend

open-for-businessEarlier this week, we blogged about our commitment to adding value to the customer experience. It’s important to us, here at MeloTel, that our customers are happy. And that’s why we work diligently each day to go over and above the call of duty. Doing so includes being available to our customers when most other companies are not.

As you are surely well aware, we have just begun a long weekend. The Easter weekend generally entails the closing of businesses on both the Friday and the Monday. This is an employee’s dream! But, for many business owners, the work hours never truly come to a hault. This is why MeloTel works to add value to our customers’ experiences by staying available 24/7.

All throughout the Easter long weekend, you can contact MeloTel at 1-888-MELOTEL in the event that there are any service interruptions. What this means is that if there is any problem with your services that you need assistance with, a technician will be available to work through the issues with you. That’s right!

When most businesses are taking breaks, MeloTel stays open to assist you. Now, that doesn’t mean that we don’t allow our own staff some time off. Sure, we work hard. But we know how to relax as well! It’s just our policy to always put our customers first. So we can guarantee you that someone will be available for you no matter what day or what time it is.

“This is one of the greatest things about MeloTel,” commented one of our oldest clients when hearing of this, “I have have always been able to depend on their staff. They are dependable, friendly and knowledgeable. These are all key things in getting great customer service. It’s good to know that no matter if it’s a holiday or not, I can call MeloTel to receive answers to my questions and get any problems fixed.”

The truth is, we know that service interruptions are very rare. In fact, it is not likely that any of our clients will experience any issues over the long weekend. But we live by the “you never know” and “anything can happen” type of philosophies. The way we figure it is, it’s always best to be on the safe side. The last thing we want is for our clients to feel that they have been left high and dry.

We’ve been there. As regular customers of a variety of businesses ourselves, we know what it’s like to experience long hold times, incorrect information and irritable customer service reps. We’ve considered all of our own experiences while coming up with ways to ensure that MeloTel clients never have to endure the same type of nuisances.

This is why each and every holiday season or long weekend, our customers can depend on 24/7 service from MeloTel. It’s as simple as calling us up at 1-888-MELOTEL. Keep in mind, of course, that our long weekend service is open for service interruptions or what may considered emergency situations. Here’s to your long weekend…enjoy!