25 Jan Customer Service, MeloTel Features, MeloTel News Why Should You Make The Switch To MeloTel’s Commercial Phone Services? January 25, 2021 By user 0 comments In recent years, business owners from all over Canada have been switching from their landline telephones to VoIP phone systems
20 Aug Industry News, MeloTel Features, MeloTel News You’re More Likely To Have Your Call Answered If It’s “Local” August 20, 2020 By user 0 comments First things first. We’d just like to point out that our hometown Toronto Raptors are looking pretty good as we
05 May MeloTel Features, MeloTel News 4 Reasons To Use Your Smartphone To Conduct Business May 5, 2020 By user 0 comments Do you know anyone who doesn’t own a smartphone? We’d be surprised if you could name even one who isn’t
27 Nov Customer Service, Industry News, MeloTel Features How To Inject Holiday Cheer Into Your Call Centre Environment November 27, 2019 By user 0 comments With less than a month to go until Christmas, it’s undeniable that the holiday spirit is in the air. Now,
07 Nov Customer Service, Industry News, MeloTel Features Why Live Call Monitoring Is Such A Business Booster November 7, 2019 By user 0 comments Once upon a time, call centre managers were forced to wait until the calls of their phone agents were complete
25 Oct Customer Service, Industry News, MeloTel Features Revisiting The Importance Of Quality Feedback In Call Centres October 25, 2019 By user 0 comments As we highlighted in our last blog, feedback sessions should be conversations that involve the thoughts and concerns of both
06 Aug MeloTel Features, MeloTel News MeloTel Can Be Your Call Centre’s Best Friend August 6, 2019 By user 0 comments At MeloTel, we pride ourselves on being Canada’s Hosted Company. That means we’re more than just your average phone company.
02 Aug Customer Service, Industry News, MeloTel Features Avoiding Awkwardness: Ending Calls The Professional Way August 2, 2019 By user 0 comments We’ve all been on the phone with talkative customers. And, as we mentioned in our last blog, we love them!
01 Aug Customer Service, Industry News, MeloTel Features What Are The Best Ways To Politely Get Off The Phone? August 1, 2019 By user 0 comments Let us be perfectly clear. We LOVE talking to our customers. After all, the very foundation of MeloTel is the
04 Jun Customer Service, Industry News, MeloTel Features Why It’s Smart To Use Your Smartphone To Conduct Business June 4, 2019 By user 0 comments We all use smartphones every day. And we all use the word “smartphone” so often that we almost forget we