23 May Industry News, MeloTel Features How To Create A Culture Of Positive Feedback In Your Call Centre May 23, 2019 By user 0 comments For many call centre managers, providing feedback to their phone agents is considered one of the hardest parts of the
17 May Customer Service, Industry News, MeloTel Features Can Sending Texts Really Help To Grow Your Business? May 17, 2019 By user 0 comments If you’ve been keeping up with the MeloTel Blog (which always keeps you up to date with all of the
16 Apr Customer Service, Industry News, MeloTel Features 4 Steps To Disconnecting A Call With A Customer The Right Way April 16, 2019 By user 0 comments Okay bye. See you later. I’m outta here, peace! Now that we’ve clearly stipulated some of the inappropriate ways for
02 Apr Customer Service, Industry News, MeloTel Features How Conference Calling Helps To Create A Cooler Company April 2, 2019 By user 0 comments The determination of what is and isn’t “cool” varies depending on who you talk to. But, if you ask the
27 Mar Customer Service, Industry News, MeloTel Features How To Perform The Perfect Customer Service Phone Call March 27, 2019 By user 0 comments Talking on the phone is easy, right? You say “hello” at the beginning of the call and “goodbye” at the
15 Mar Customer Service, Industry News, MeloTel Features Why Feedback Is So Essential In Call Centre Environments March 15, 2019 By user 0 comments Call centre environments are those that have large numbers of employees who are given the same tasks on a daily
06 Dec Customer Service, Industry News, MeloTel Features How To Manage Your Holiday-Based Increase In Call Volume December 6, 2018 By user 0 comments How are your phone agents handling their current increase in call volume? As we pointed out in our last blog,
16 Aug Customer Service, Industry News, MeloTel Features 4 More Tips For Giving Constructive Feedback To Your Call Centre Reps August 16, 2018 By user 0 comments In our last blog, we revisited the ever-important topic of providing constructive feedback to your call centre reps. In today’s
08 Jun Industry News, MeloTel Features, MeloTel News Being A Good Communicator Makes The Jobs Of Your Phone Agents Easier June 8, 2018 By user 0 comments If you run a call centre business, you have many different tasks to tend to each day. Not only is
17 May Industry News, MeloTel Features How Conference Calling Can Better The Way You Do Business May 17, 2018 By user 0 comments We truly live in amazing times. A lot has changed over the years. At one time, people would have to