Customer Service
24
May
What Makes The Phone The Best Choice For Contacting Customers?
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By
Dan Faraldo
In our last blog, we revisited the all-important point that the telephone is a top communication tool for small business owners. The truth is that the phone is a vital part of any business. Our blog highlighted the fact that it helps you to build personal relationships, allows for faster...
22
May
Why The Telephone Is A Small Business Owner’s Top Communication Tool
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By
In 2024, there are tons of ways for us to stay in touch with each other! Most of us are using messaging apps like WhatsApp to contact our friends and family. Of course, email continues to be popular. As well, you can never discount the widespread use of social media...
17
May
Why Your Accessibility Matters To Your Customers All Summer Long
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By
Can you tell that we’re pretty excited about the impending summer? As we head into the Victoria Day long weekend, we’re reminded that the holiday is recognized as the unofficial start of the summer season. Officially, we have to wait until June 20th for summer to get going. That doesn’t...
07
May
Why A Need For Phones Still Rings True Across All Industries
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By
In 2024, we are currently living in a hyper-connected digital age. Communication tools seem to evolve faster than we can keep up. With tons of different ways for us to communicate with each other, one might wonder if the humble telephone still has a place in our tech-savvy world.
Let’s be...
29
Apr
Why The Business Phone Is Still Alive And Well
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By
We definitely get it. In 2024, there is a myriad of ways for us to communicate with each other. On a regular basis, we all send e-mails, text messages and direct messages on social media. Getting in touch with friends, clients, colleagues and co-workers has never been easier, right? Well,...
22
Apr
How Switching To VoIP Will Cook Up More Business At Your Restaurant
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By
No matter your business type or industry, it’s vital that you have the ability to quickly and clearly communicate with your customers. In 2024, that’s not always achievable with a traditional landline telephone. For example, a cloud-hosted solution will enable you to make and take calls on any device you...
18
Apr
3 More Phrases That All Customer Service Phone Agents Should Use
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By
Earlier this month, we posted a blog that listed some choice phrases that all customer service phone agents should use. You see, Melo Technology isn’t just a provider of top-tier cloud-hosted Commercial Phone Services. We’re also a team made up of very experienced and accomplished customer service providers. If we...
16
Apr
Melo Technology Welcomes Back Our Beloved Chantel!
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By
The Melo Technology family is extremely happy to welcome back its Operations Manager, Chantel Cascanette! She has finally returned to us following her maternity leave and we couldn’t be happier! This isn’t to say, of course, that we weren’t elated about the fact that Chantel and her partner Mitchell welcomed...
09
Apr
How Offering Service With A Smile Works To Set Your Brand Apart
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By
Did you know that you can “hear” a smile? When you smile during a conversation, you can’t help but add an affable inflection to your voice. That is why it’s so important to smile during your interactions with your customers. Yes, even when you are speaking to clients over the...
05
Apr
3 Phrases That All Customer Service Phone Agents Should Use
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By
Arguably, customer service phone agents have some of the hardest jobs in existence. They spend several hours of their days on the phone with people who are often complete strangers. Among their top objectives is to be cordial, respectful, friendly and informative. This isn’t always easy. Especially when on the...