Client Spotlight

Client Spotlight: SOS First Aid

It’s hard to argue that one of the most important skills you can learn in your lifetime is how to save a life. This is the entire premise behind SOS First Aid and Safety Training. Serving communities all throughout Southern Ontario, with offices in Oakville, Brampton and Mississauga, this small...
Continue reading
Client Spotlight

Client Spotlight: Hartzel Marine

Hartzel Marine is a one-stop shop for any and all of your marine needs. Located at 96 Ormond Street South in Thorold, Ontario, the top-quality boat dealership doubles as an automobile repair shop. Founded by Dave DeGrave, Hartzel Marine is the current incarnation of his first business, Hartzel Auto. It...
Continue reading
Customer Service, MeloTel Features, MeloTel News

Using Your Over The Phone Customer Service To Dial Up Success

Providing customer service over the phone requires a little pizzazz. After all, you don’t have the luxury of facial expressions and hand gestures to communicate your message. When speaking with clients and customers over the phone, it’s vital that you utilize proper tones, inflections and verbiage to be likeable. Of...
Continue reading