Posts by Dan Faraldo
18
Apr
3 More Phrases That All Customer Service Phone Agents Should Use
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By
Dan Faraldo
Earlier this month, we posted a blog that listed some choice phrases that all customer service phone agents should use. You see, Melo Technology isn’t just a provider of top-tier cloud-hosted Commercial Phone Services. We’re also a team made up of very experienced and accomplished customer service providers. If we...
16
Apr
Melo Technology Welcomes Back Our Beloved Chantel!
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The Melo Technology family is extremely happy to welcome back its Operations Manager, Chantel Cascanette! She has finally returned to us following her maternity leave and we couldn’t be happier! This isn’t to say, of course, that we weren’t elated about the fact that Chantel and her partner Mitchell welcomed...
11
Apr
4 Penny-Pinching Pro Tips To Help Small Businesses Save Big Bucks!
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Every business owner wants to make money. Turning profits is, at the end of the day, the key to running a successful business. The problem is that not every business owner knows how to save money. Naturally, spending a lot less than you earn is a great way to enjoy...
09
Apr
How Offering Service With A Smile Works To Set Your Brand Apart
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Did you know that you can “hear” a smile? When you smile during a conversation, you can’t help but add an affable inflection to your voice. That is why it’s so important to smile during your interactions with your customers. Yes, even when you are speaking to clients over the...
05
Apr
3 Phrases That All Customer Service Phone Agents Should Use
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By
Arguably, customer service phone agents have some of the hardest jobs in existence. They spend several hours of their days on the phone with people who are often complete strangers. Among their top objectives is to be cordial, respectful, friendly and informative. This isn’t always easy. Especially when on the...
03
Apr
How To Elevate Your Cannabis Store’s Online Presence Even Higher!
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With the month of April now in full effect, the countdown to 4/20 is on! Pronounced “four-twenty”, the term is cannabis culture slang for marijuana and hashish consumption. As a result, for many years now, April 20th has been a day of celebration and even protest for those who advocate...
28
Mar
Proof That Word Of Mouth Promotion Is The Best Kind Of Advertising
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This is one of those “If we’ve said it once, we’ve said it a thousand times” things. Nothing beats word of mouth promotion. Like the vast majority of business owners, the Melo Technology team is well aware that consumers trust the words of other consumers much more than they do...
26
Mar
5 Must-Do’s For Every Customer Service Phone Agent
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Before becoming members of the Melo Technology team, many of us previously worked in jobs that involved over-the-phone customer service. That’s what makes us so proficient in customer care. We know the difficulties that can be experienced when having discussions with people you’ve never met and can’t see in person....
22
Mar
The Power Of Getting Positive Google Reviews For Your Business
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In our last blog, we highlighted a few of our 5-star Google reviews. Allow us to reiterate just how much it means to us to have so many of our clients share their positive experiences with the world! As we noted in that blog, we have nearly 100 reviews and...
19
Mar
Thank You To Everyone Who Gave Melo Technology A Five-Star Rating!
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The Melo Technology team would like to take this opportunity to say thank you. We truly appreciate each and every client we’ve ever worked with. As a smaller telecom provider, we are well aware that business professionals who entrust our services are “taking a chance”. We’re thrilled to know that...