Monitor Whisper Panel Archives - Melo Technology: Affordable & Reliable IT Solutions for Small Businesses in Canada

14 Mar

Customer Service, Industry News, MeloTel Features

How Regular Feedback Sessions Can Boost Call Centre Productivity

March 14, 2023
By user

In the call centre industry, phone agents are the backbone of the operation. They are responsible for providing excellent customer service and ensuring customer satisfaction. However, call centre agents face a myriad of challenges every day. They include everything from handling angry customers to navigating complex systems and procedures. As a...

21 Feb

Industry News, MeloTel Features

Empowering Call Centre Agents With Better Ways To Generate Leads

February 21, 2023
By user

Call centre operators often struggle to generate leads. This can be a frustrating experience for both managers and agents alike. However, with the right tools and training, call centre agents can become more effective at generating leads, resulting in increased sales and revenue for the business. How can call centre operators...

02 Feb

Customer Service, MeloTel Features, MeloTel News

Feedback Plays A Crucial Role In Your Call Centre’s Success

February 2, 2023
By user

Call centre phone agents play a critical role in providing customer service and support to customers. They often bear the brunt of customer frustration and dissatisfaction. For this reason, it is important for call centre managers to provide regular and helpful feedback to their phone agents. Doing so helps them...

03 Jan

MeloTel Features, MeloTel News, Social Media

How MeloTel Can Help You Get The New Year Off To A Good Start

January 3, 2023
By user

Welcome to 2023! On behalf of the entire MeloTel team, we wish you all a very happy new year! We hope that this year will be your most successful year to date. Of course, our team hopes that we can be a big part of your company’s success in 2023....

14 Jul

Customer Service, MeloTel Features, MeloTel News

Becoming Your All-Inclusive Telecom Provider

July 14, 2022
By user

In recent blogs, we have highlighted the many ways in which MeloTel can help your company communicate with greater effectiveness. We’ve also detailed how we can help grow your brand into a global entity. Priding ourselves on being a one-stop shop for any and all of your business needs, MeloTel...

17 Feb

Customer Service, Industry News, MeloTel News

Why Providing Employee Feedback Is So Important

February 17, 2022
By user

Employee feedback involves the providing of any information that is exchanged between employees. Generally, the information regards employee performance. Feedback sessions often incorporate conversations about skills, the ability to work within a team and tips to help improve performance. Feedback is usually delivered from a company owner, manager or supervisor...

03 May

Customer Service, Industry News, MeloTel Features

How To Provide Call Centre Feedback To Your Remote Phone Agents

May 3, 2021
By user

Has the pandemic forced your call centre employees to make and take phone calls from home? If so, you’re certainly not alone. For more than a year now, COVID-19 has created “work from home” environments all over the world. If you operate a call centre business, you’re fortunate enough to...

08 Apr

Industry News, MeloTel Features, MeloTel News

Sometimes, Being Predictable Is Good!

April 8, 2021
By user

Sometimes, being predictable is bad. In romantic relationships, it can make things boring. Many struggling couples cite the old “same old, same old” adage to describe why their partnerships have taken turns for the worse. As well, when sending a text message, the predictive text and auto correct features can...

25 Aug

Customer Service, Industry News, MeloTel Features

Quality Feedback Is All In The Phrasing

August 25, 2020
By user
0 comments

It’s not what you say, it’s how you say it. How often have we heard that statement? It’s true what they say though. There are many ways to communicate the same message. And not all of them are effective. If you have a friend who you rarely hear from, there are...

07 Aug

Customer Service, Industry News, MeloTel Features

How Feedback Is A Key To Your Company’s Success

August 7, 2020
By user
0 comments

No matter what type of business you run, feedback will always be a very important part of its success. Think about it. These days, people are only too happy to express how unhappy they are with the businesses they feel wronged by. Between Yelp and the myriad of social media...

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Tag Archives: Monitor Whisper Panel

How Regular Feedback Sessions Can Boost Call Centre Productivity

Empowering Call Centre Agents With Better Ways To Generate Leads

Feedback Plays A Crucial Role In Your Call Centre’s Success

Why Providing Employee Feedback Is So Important

How To Provide Call Centre Feedback To Your Remote Phone Agents

Sometimes, Being Predictable Is Good!

Quality Feedback Is All In The Phrasing

How Feedback Is A Key To Your Company’s Success

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