Tag Archives: customer service
09
Apr
How Offering Service With A Smile Works To Set Your Brand Apart
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By
Dan Faraldo
Did you know that you can “hear” a smile? When you smile during a conversation, you can’t help but add an affable inflection to your voice. That is why it’s so important to smile during your interactions with your customers. Yes, even when you are speaking to clients over the...
05
Apr
3 Phrases That All Customer Service Phone Agents Should Use
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By
Arguably, customer service phone agents have some of the hardest jobs in existence. They spend several hours of their days on the phone with people who are often complete strangers. Among their top objectives is to be cordial, respectful, friendly and informative. This isn’t always easy. Especially when on the...
28
Mar
Proof That Word Of Mouth Promotion Is The Best Kind Of Advertising
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By
This is one of those “If we’ve said it once, we’ve said it a thousand times” things. Nothing beats word of mouth promotion. Like the vast majority of business owners, the Melo Technology team is well aware that consumers trust the words of other consumers much more than they do...
26
Mar
5 Must-Do’s For Every Customer Service Phone Agent
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By
Before becoming members of the Melo Technology team, many of us previously worked in jobs that involved over-the-phone customer service. That’s what makes us so proficient in customer care. We know the difficulties that can be experienced when having discussions with people you’ve never met and can’t see in person....
15
Mar
Separating Your Brand From Others Through Unbeatable Customer Care
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By
Your company provides excellent products and services. Congratulations! That makes your brand pretty much the same as most of its competitors. What truly sets you apart from others is your ability to make your customers feel valued and appreciated. Unbeatable customer service is a vital part of any brand’s repertoire....
12
Mar
What Are The Top Reasons Customers Change Service Providers?
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By
We all hate poor customer service. Literally no one is interested in calling up a company for help and receiving confusing answers to questions or worse, no help at all. Of course, it doesn’t help matters much if the service provider doesn’t deliver on what it promised. Such experiences will...
08
Mar
How To Tell If Your Service Provider Can’t Be Trusted
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By
In our last blog, we pointed out a number of things to look for in a telecom company that provides cloud-hosted solutions. They included scalable technology that grows with your company, high-quality customer service and transparent pricing, just to name a few. Naturally, the Melo Technology team is more than...
05
Mar
What To Look For In A Telecom Company That Provides Cloud-Hosted Solutions
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By
Your business requires the ability to easily connect with its customer base. Being accessible is a huge part of business success in today’s world. With that said, it’s vital that your company works with a reputable telecom service provider. But just what makes a reputable brand? Firstly, it should provide...
29
Feb
The Melo Technology Team Specializes In Reducing Frustrations
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By
It’s important to not just work with a business that offers great products and services. You also want to grow a relationship with a brand that makes your life easy. Have you ever worked with a company that took long times to return messages? Did you find you were feeling...
22
Feb
How Working With Melo Technology Provides Incredible Stress Relief
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By
At Melo Technology, we recognize that we are customers too. Every day, we interact with various businesses for our personal and professional needs. As a result, we’re very aware of the differences between the quality of products, services and customer service offered by the various businesses we consider supporting. That’s...