29 May Customer Service, MeloTel Features 4 Effective Ways To Help Call Centre Reps With Their Performance May 29, 2017 By user 0 comments If you own or manage a call centre, you know how much effort needs to be put into securing strong
17 May Industry News, MeloTel Features 4 Reasons Why Employees Want You To Give Them Feedback May 17, 2017 By user 0 comments Some employers are afraid to “rock the boat”. They figure that leaving their employees alone to do their jobs is
05 May Industry News, MeloTel Features 4 Ways To Boost The Energy Levels Of Your Employees May 5, 2017 By user 0 comments It may be hard to believe but we’re nearly at the halfway point of 2017. (See what we did there?
24 Feb Industry News, MeloTel Features 4 Ways To Ensure Your Phone Agents Are Performing At Their Best February 24, 2017 By user 0 comments Your call centre employees have hard jobs. Each day, they’re required to get on the phones and make cold calls
23 Jan Industry News, MeloTel Features How Does Providing Feedback Improve Your Call Centre? January 23, 2017 By user 0 comments As any call centre manager knows, phone work is hard work. Many telemarketers have the tough tasks of cold calling
16 Jan Industry News, MeloTel Features 3 Rules That Promote High Productivity In Your Call Centre January 16, 2017 By user 0 comments Call centre managers have the tough tasks of ensuring their (sometimes) large teams are working as productively as possible. With
11 Nov Industry News, MeloTel Features 5 Ways To Improve Performance At Your Call Centre November 11, 2016 By user 0 comments Call centres are often competitive atmospheres. Especially when the office spaces are large, call centre environments can be busy, noisy
07 Nov Customer Service, MeloTel Features The Importance Of Improving Customer Service For The Holidays November 7, 2016 By user 0 comments If there’s any time of year when customer service really needs to be stepped up, it’s this one. With the
07 Oct MeloTel Features, MeloTel News 4 Smart Ways To Go About Giving Employee Feedback October 7, 2016 By user 0 comments In our last blog, we revisited the topic of employee feedback and stressed to business owners and office managers the
05 Oct MeloTel Features, MeloTel News How Important Is It To Provide Regular Employee Feedback? October 5, 2016 By user 0 comments All employees need feedback, both of the negative and positive variety. Regularly offering the members of your staff a healthy