26 Aug Industry News, MeloTel Features, MeloTel News What Is The Best Combination For Your Call Centre? August 26, 2021 By user In our last blog, we likened MeloTel to a fast food restaurant. You see, we offer a combination of different
28 Feb MeloTel Features, MeloTel News Looking At Our Favourite Business-Growing Innovations February 28, 2020 By user 0 comments With 2020 now two months old, you’ve had plenty of time to follow through on your New Year’s Resolutions. So,
20 Feb Industry News, MeloTel Features, MeloTel News Finding More Ways To Step Up Production In Your Call Centre February 20, 2020 By user 0 comments In our last blog, we revisited the concept of boosting call centre production and offered up some effective ways to
12 Feb Industry News, MeloTel Features, MeloTel News Why Is Team-Building So Important To Your Business? February 12, 2020 By user 0 comments There is no way MeloTel could have climbed to the level of success it has achieved without its team members.
04 Feb Customer Service, Industry News, MeloTel Features How Live Call Monitoring Will Help You Coach A Championship Team February 4, 2020 By user 0 comments Do you own or operate a call centre business? If so, it’s part of your job to make sure your
07 Nov Customer Service, Industry News, MeloTel Features Why Live Call Monitoring Is Such A Business Booster November 7, 2019 By user 0 comments Once upon a time, call centre managers were forced to wait until the calls of their phone agents were complete
25 Oct Customer Service, Industry News, MeloTel Features Revisiting The Importance Of Quality Feedback In Call Centres October 25, 2019 By user 0 comments As we highlighted in our last blog, feedback sessions should be conversations that involve the thoughts and concerns of both
24 Oct Customer Service, Industry News, MeloTel Features 3 Signs Your Feedback Style May Not Be Helping Your Phone Agents October 24, 2019 By user 0 comments For every call centre business, there is an all-important facet of performance enhancement that must be practiced. And, as we’re
08 Oct Customer Service, Industry News, MeloTel Features Could Your Business Benefit From Opening A Call Centre? October 8, 2019 By user 0 comments In many cases, poor customer service is defined by how long a person has to wait when he/she calls a
06 Sep Customer Service, Industry News, MeloTel Features How To Be An Excellent Customer Service Provider: Part 2 September 6, 2019 By user 0 comments In our last blog, we returned to the ever-important topic of providing excellent customer service. It doesn’t matter what industry