25 Oct Customer Service, Industry News, MeloTel Features Revisiting The Importance Of Quality Feedback In Call Centres October 25, 2019 By user 0 comments As we highlighted in our last blog, feedback sessions should be conversations that involve the thoughts and concerns of both
24 Oct Customer Service, Industry News, MeloTel Features 3 Signs Your Feedback Style May Not Be Helping Your Phone Agents October 24, 2019 By user 0 comments For every call centre business, there is an all-important facet of performance enhancement that must be practiced. And, as we’re
28 Aug Industry News, MeloTel Features How To Keep Your Employees Motivated Each Day August 28, 2019 By user 0 comments As we alluded to in our last blog, the simple, yet effective concept of keeping employees engaged is lost on
31 Jul Industry News, MeloTel Features, MeloTel News 3 Keys To Getting The Most Out Of Your Call Centre Employees July 31, 2019 By user 0 comments In our last blog, we revisited the ever-important concept of increasing productivity in your call centre. If you notice, our
23 Jul Customer Service, Industry News, MeloTel News Why You Should Give Each Of Your Employees A Sandwich July 23, 2019 By user 0 comments Who doesn’t love free food? By giving each of your employees a sandwich each day, you’ll ensure their bellies will
24 May Industry News, MeloTel Features The Art Of Providing Feedback Without Hurting Feelings May 24, 2019 By user 0 comments In our last blog, we revisited the ever-important topic of feedback and reviewed some ways that call centre managers can
23 May Industry News, MeloTel Features How To Create A Culture Of Positive Feedback In Your Call Centre May 23, 2019 By user 0 comments For many call centre managers, providing feedback to their phone agents is considered one of the hardest parts of the
06 Mar Industry News, MeloTel Features, MeloTel News 3 Reasons Why VoIP Is The Way To Go March 6, 2019 By user 0 comments In our last blog, we implored you to make the switch to VoIP. If you’re a small or medium-sized business
22 Feb Customer Service, Industry News, MeloTel Features Utilizing Top Training Techniques To Bolster Your Call Centre February 22, 2019 By user 0 comments In our last blog, we revisited the topic of call centre training and offered a few helpful tips on how
08 Feb Customer Service, Industry News, MeloTel Features Strengthening After Call Work Can Boost Call Centre Production February 8, 2019 By user 0 comments It’s important for us to highlight – once again – that a call centre phone agent’s job is not an