05 Oct MeloTel Features, MeloTel News How Important Is It To Provide Regular Employee Feedback? October 5, 2016 By user 0 comments All employees need feedback, both of the negative and positive variety. Regularly offering the members of your staff a healthy
03 Oct Customer Service, Industry News, MeloTel Features 5 Signs You Have A Professional Phone Etiquette Down Pat October 3, 2016 By user 0 comments How important is it for you to have a strong business etiquette over the phone? Well, if you run a
06 Sep Customer Service, MeloTel Features How Important Is Customer Service To Your Brand? September 6, 2016 By user 0 comments Let’s just cut to the chase here. The question posed by the title of today’s blog is a trick question.
08 Aug Industry News, MeloTel Features The Importance Of Providing Positive Feedback August 8, 2016 By user 0 comments Call centre managers have tough jobs. This is isn’t the first we’ve acknowledged that and it certainly won’t be the
28 Jul MeloTel Features, MeloTel News Can Making The Switch To VoIP Really Save Me Money? July 28, 2016 By user 0 comments The title of today’s blog is a question that we hear fairly often from prospective clients. And it’s certainly a
22 Jul MeloTel Features 3 Ways VoIP Allows You To Improve Your Brand Image July 22, 2016 By user 0 comments If you haven’t yet taken advantage of VoIP technology, you’re missing out on a wide variety of benefits that can
08 Jul Customer Service, Industry News, MeloTel Features The Importance Of Smiling On The Phone July 8, 2016 By user 0 comments At MeloTel, we often discuss the fact that a smile can be “heard” over the phone. Readers of our blog
05 Jul Customer Service, MeloTel Features Gaining Your Business A Friend With MeloTel July 5, 2016 By user 0 comments At MeloTel, we place a very strong emphasis on customer service. Ensuring that each and every one of our interactions
27 May Industry News, MeloTel Features 6 Of The Best Ways To Provide Feedback To Your Team May 27, 2016 By user 0 comments It’s not uncommon for a sales team to struggle. It happens to the best of us. In fact, even the
10 May Industry News, MeloTel Features 4 Business-Boosting Benefits Of Using A Predictive Dialer May 10, 2016 By user 0 comments At one point in our history, all call centres incorporated lead sheets. These were physical pieces of paper that contained