15 Aug Customer Service, MeloTel Features Call Recordings Can Be A Call Centre’s Saving Grace August 15, 2023 By user Do you own and/or operate a ball centre business? If so, you’re surely aware of the extreme importance of providing
14 Mar Customer Service, Industry News, MeloTel Features How Regular Feedback Sessions Can Boost Call Centre Productivity March 14, 2023 By user In the call centre industry, phone agents are the backbone of the operation. They are responsible for providing excellent customer
21 Feb Industry News, MeloTel Features Empowering Call Centre Agents With Better Ways To Generate Leads February 21, 2023 By user Call centre operators often struggle to generate leads. This can be a frustrating experience for both managers and agents alike.
02 Feb Customer Service, MeloTel Features, MeloTel News Feedback Plays A Crucial Role In Your Call Centre’s Success February 2, 2023 By user Call centre phone agents play a critical role in providing customer service and support to customers. They often bear the
26 Aug Industry News, MeloTel Features, MeloTel News What Is The Best Combination For Your Call Centre? August 26, 2021 By user In our last blog, we likened MeloTel to a fast food restaurant. You see, we offer a combination of different
12 Jul Customer Service, MeloTel Features, MeloTel News Why DaFeeder Is Needed At Your Call Centre Business July 12, 2021 By user If you own and operate a call centre business, DaFeeder Telemarketing is for you! No matter if your team is
03 May Customer Service, Industry News, MeloTel Features How To Provide Call Centre Feedback To Your Remote Phone Agents May 3, 2021 By user Has the pandemic forced your call centre employees to make and take phone calls from home? If so, you’re certainly
23 Jul Industry News, MeloTel Features, MeloTel News Feedback Is A Necessity In The Call Centre Environment July 23, 2020 By user 0 comments Do you operate a call centre business? If so, the word “feedback” is probably thrown around quite a bit. It’s
20 Feb Industry News, MeloTel Features, MeloTel News Finding More Ways To Step Up Production In Your Call Centre February 20, 2020 By user 0 comments In our last blog, we revisited the concept of boosting call centre production and offered up some effective ways to
19 Feb Industry News, MeloTel Features, MeloTel News What Are The Best Ways To Boost Productivity In Your Call Centre? February 19, 2020 By user 0 comments All call centre managers have the intimidating task of getting their entire staffs to have productive days – day in