19 Jun Customer Service, Industry News, MeloTel Features Taking A Look At Some Call Centre Do’s And Don’ts June 19, 2019 By user 0 comments In our last blog, we revisited the ever-important topic of having high employee morale in your call centre in order
04 Apr Customer Service, Industry News, MeloTel Features Does Smiling On The Phone Really Make A Difference? April 4, 2019 By user 0 comments Smile before you dial. As far as the MeloTel team is concerned, this should be the number one rule followed
20 Mar MeloTel Features, MeloTel News Check Out Our DaFeeder Preview Dialer Video! March 20, 2019 By user 0 comments In our last blog, we discussed a brand new video that our Founder and CEO, John Meloche posted to YouTube
07 Mar Industry News, MeloTel News How To Become An Industry Leader With The Help Of VoIP March 7, 2019 By user 0 comments All week long, the MeloTel Blog has been returning to its roots to champion the many virtues of Voice over
06 Mar Industry News, MeloTel Features, MeloTel News 3 Reasons Why VoIP Is The Way To Go March 6, 2019 By user 0 comments In our last blog, we implored you to make the switch to VoIP. If you’re a small or medium-sized business
22 Feb Customer Service, Industry News, MeloTel Features Utilizing Top Training Techniques To Bolster Your Call Centre February 22, 2019 By user 0 comments In our last blog, we revisited the topic of call centre training and offered a few helpful tips on how
21 Feb Customer Service, Industry News, MeloTel Features 3 Tips For Training Your New Call Centre Employees February 21, 2019 By user 0 comments As we often say, call centre work is hard work. This is why, if we’re being honest, most call centre
20 Feb MeloTel Features, MeloTel News Telephone Training Adapter Y Splitter Now Available From MeloTel! February 20, 2019 By user 0 comments The MeloTel team has tons of experience in the world of telemarketing. Not only was our Founder and CEO, John
15 Feb Customer Service, Industry News, MeloTel Features The Importance Of Expressing Empathy To Grow Your Brand Image February 15, 2019 By user 0 comments “I’m sorry to hear that.” “Aww, that’s too bad.” “Oh well, tough.” The three phrases listed above simply do not
08 Feb Customer Service, Industry News, MeloTel Features Strengthening After Call Work Can Boost Call Centre Production February 8, 2019 By user 0 comments It’s important for us to highlight – once again – that a call centre phone agent’s job is not an