06 Mar Industry News, MeloTel Features, MeloTel News 3 Reasons Why VoIP Is The Way To Go March 6, 2019 By user 0 comments In our last blog, we implored you to make the switch to VoIP. If you’re a small or medium-sized business
22 Feb Customer Service, Industry News, MeloTel Features Utilizing Top Training Techniques To Bolster Your Call Centre February 22, 2019 By user 0 comments In our last blog, we revisited the topic of call centre training and offered a few helpful tips on how
14 Feb Customer Service, Industry News, MeloTel Features 2 Important Ways To Grow Loving Customer Relationships February 14, 2019 By user 0 comments On behalf of the entire MeloTel team, we’d like to wish you all a very Happy Valentine’s Day! Whether you’re
08 Feb Customer Service, Industry News, MeloTel Features Strengthening After Call Work Can Boost Call Centre Production February 8, 2019 By user 0 comments It’s important for us to highlight – once again – that a call centre phone agent’s job is not an
22 Jan Customer Service, MeloTel Features How Can You Make Your Call Centre More Productive? January 22, 2019 By user 0 comments There isn’t a call centre business owner or manager alive who doesn’t want to see his/her business constantly securing growing
07 Dec Customer Service, Industry News, MeloTel Features A Reminder Of How To Properly Put Callers On Ho-Ho-Hold December 7, 2018 By user 0 comments As we’ve been discussing on our blog all week long, the need for unbeatable customer service is at an all-time
06 Dec Customer Service, Industry News, MeloTel Features How To Manage Your Holiday-Based Increase In Call Volume December 6, 2018 By user 0 comments How are your phone agents handling their current increase in call volume? As we pointed out in our last blog,
02 Nov Customer Service, Industry News, MeloTel Features Continuing To Ensure You Provide Superior Holiday Customer Service November 2, 2018 By user 0 comments In our last blog, we returned to the topic of customer service and highlighted how important it is to provide
17 Oct Customer Service, Industry News, MeloTel News 3 Important Ways To Treat (Not Trick) Your Customers October 17, 2018 By user 0 comments We are officially two weeks away from Halloween! The annual celebration of costumes, candy and creepy crawlies will soon be
04 Oct Industry News, MeloTel Features How To Make Your Call Centre A Better Place To Work October 4, 2018 By user 0 comments A call centre manager’s work is never done. He/she must constantly endeavour to improve performances in order to maximize profits